UNOde50 - Fashion Island

"Been trying to buy a gift certificate from there for three days. Whoever the personnel is he is extremely rude. I called just to ask where they were located and they hung up on me and then I called again and he hung up again I showed up and there was a sign that he would be back in 30 minutes but who knows did he leave five minutes ago or 25 minutes ago? I made a special trip and had to leave. I left a message and asked him to call me when he got back and he did notProbably should buy the gift certificate online"

"MASA BROKE MY NECKLACE AND UNO IS NOT DOING ANYTHING ABOUT IT! I have been shopping from Uno for over 15 years even before they open the store in Fashion Island. I have been very happy with everything until I had to deal with Masa. She has zero customer service skills and very rude .I complained about her.about a month ago took customer service, so long and so many phone calls and emails after Masa finally called me and apologized because they called her from the corporate office. I wanted to give her a second chance, so I went there and purchased couple pieces. I had my jewelry that I purchased before and I took those with me for a cleaning. while she was cleaning one on my necklace, she pulled it hard and broke my necklace. It was a necklace that I paid $500 for and it is discontinued now the beads were all over the ground me and my daughter try to pick up the beads. Her response was “ this happens” she kept repeating that I didn’t say anything. She said she’s going to try to find the necklace and get back to me. I told her that it’s the discontinued item and before she was cleaning it, I told her that I only wore it twice. SHe said she will call me back. I didn’t say anything and left. Three days later I called the store she picked up. I couldn’t pronounce her name correctly, even though it was super close, she kept saying “who are you calling? There’s no one by that name etc’ we had this conversation at least for like a minute or two until I told her that I know that’s her because I can tell from her accent, and I told her my name and immediately she was like oh hi. I asked her what’s going on she said she couldn’t find my necklace. I said what are you gonna do about it? She says she doesn’t know I said what are you gonna call me? What are you gonna do about it? She kept saying “I don’t know.” at that point I got upset and I said you broke my necklace and you don’t know what you’re gonna do about it. Her response was.”you have to give me time”. I repeated “ i I HAVE TO give you some time?” She said yes you have to.!!! This was 10 days ago since then I’ve been emailing the corporate after 3 days constantly calling them an email letting them they finally got back to me and said that they’re gonna check if they can find the item in Spain and if not, they’re gonna give me a store credit they promised that someone will be calling me 5 to 7 days and apologized. It’s been 11 days and I’ve been sending the messages and I can see that they read my message and don’t reply. I haven’t had a customer service like this before with Uno! Sebastian was great, but I don’t know I wanna go to that store anymore! And I don’t know when the customer service will call me to refund my money or give me a store credit for the $500 necklace that they broke!!!!! This is unacceptable!!!"

"My go to jewelry brand for the past 10 years...I have most collections. We have purchased from locations from hawaii to palm springs to Madrid, Paris and London. Sebastian at the newport location was an amazing asset and helped all of our family members when purchasing and we were loyal and devout customers. He has left and everything has changed. Had 2 horrible experiences with the new "manager". This has deterred all of us from going into the store. We order online which has changed the whole experience. Avoid this location. Such a shame."

"I have been purchasing this jewelry for several years, however from other locations. Due to the fact that I live nearly 2 hours away from this location, I called to check stock on a particular item. Upon calling, I received a voice message that someone would call me back shortly, so I left my message requesting the item that I was looking for and ask someone to call me back. After 2 days I received no message, and I am still unable to get through to anyone at the store. My advice is to definitely shop somewhere else."

"Amazing store with jovial staff that are super nice. They have unique jewelry from Madrid, Spain. The colors for the crystal they use is custom to them and they have both silver and gold jewelry. The name is pretty cool as it means one in 50. Originality, the brand started out by making exclusive limited runs of just 50 pieces each. They still do this for some limited edition jewelry. If you are looking for something unique, stop by."