Tiffany & Co. 10250 Santa Monica Boulevard, Los Angeles, CA 90067

"As exquisite as the brand! Fabulous Breana helped me out and made my experience simply exquisite! Thank you for helping me with my order as well!"

"AVOID THIS LOCATION. I really loved my experience with Tiffany & Co. at South Coast Plaza but at Westfield Century City? It was horrible and shocking. I must express that manager name Latasha demeanor was shockingly rude and dismissive, and she BEHAVED AS IF SHE WERE THE EMBODIMENT OF Tiffany & Co. Her attitude throughout the interaction was entirely unacceptable and disappointing. Due to the manager's discourteous and unhelpful behavior, I decided against requesting an exchange and instead requested a refund. The entire encounter left a sour taste in my mouth and made me question the level of customer service at a renowned establishment like Tiffany & Co. I believe that every customer should be treated with respect, understanding, and professionalism, regardless of the situation or issue they bring forward. Sadly, my experience at Westfield Century City location fell far short of these expectations."

"As you'd expect from Tiffany's: great customer service, professional care and signature pieces of jewelry that all make an elegant and classic statement. I found this new location easy to get to from the parking lot and the mall offers many other shopping and food options for your visit. I liked how I never felt pressured by the sales representative and she showed me options all within my specified budget, ultimately finding me a perfect piece that I hadn't even seen online."

"Bought a return to Tiffany necklace at the Costa Mesa/Bristol location in August. Excellent customer service. Necklace tarnished quickly and chain broke within two months. Went to the Santa Monica location in October for help repairing. Upon entry, store was either empty or had no customers at the time. Employees just hanging around talking amongst e/o. Was I greeted? No. I just kind of made my way towards the seated area. The person who began helping w/me must’ve been new. A nearby coworker kept helping her. No big deal. It just seemed like the seasoned coworker didn’t want to help either of us. I didn’t know the chain couldn’t be repaired or replaced in store. I asked about buying one that could fit in store, and the seasoned coworker was explaining the price which would be just $20 more than to send it in. I didn’t mind the price since I’d b able to wear my necklace immediately, but the way the pendants are made wouldn’t allow a chain to simply go thru, so I had to get it shipped for the repair. Once they’re in the back of the store a family comes in. This family is promptly greeted and even offered water. As I’m sitting waiting & looking around the worker who offered the family water comes to offer me water. I decline. It’s taking a few moments but they finally come back out. Transaction is completed and I leave. I barely took five steps outside the store before going right back inside to cancel my transaction, because I didn’t like how I was treated. None of them bothered to ask was there something wrong or why. They just quickly did the return. It’s been almost 8 months and I still haven’t had my necklace repaired or replaced because they experience made me not want to spend anymore money with Tiffany."

"Today 8/5/2022 I went to Tiffany’s to pick up my ring. The sales person was extremely rude. When asked if I could get a ring box she was hesitant to provide one and wrap it in a box for me. Idk why after I spent $2000. When she proceeded to give me my bag she said and I quote, “Okay Bye.” Really that’s how Tiffany’s employees treat customers. Not sure why she spoke this way to my husband and I . It was a complete turn off from ever returning to Tiffany. I have several beautiful pieces from Tiffany’. I am now open to look into else wear to shop for beautiful long lasting jewelry pieces. Update I reached out and the sales person is named Jolene. Please avoid her."