Tiffany & Co. 395 Santa Monica Place, Santa Monica, CA 90401

"I took an earring to this boutique to have a duplicate made because I lost one. They told me to wait 2-3 weeks. Three weeks later, an employee called back and said it would take another 2 months. How can such large companies conduct business so irresponsibly? I'm an entrepreneur myself, but if something goes wrong on our part, we always offer a discount (sometimes even a 100% discount). They just apologized indifferently to me, saying they couldn't change anything. That was my last visit to Tiffany. Terrible service in the premium segment."

"Bought a silver picture frame here a year ago. The picture frame was defective and the glue came apart after 8 months. I came in expecting that they would offer to have it fixed free of charge due to the defect. Instead the sales person and manager were both rude to me and my pregnant wife and claimed that there was heat damage despite the fact that it sits in an air conditioned apartment. Do not waste your money here."

"Walked in to do an exchange. I had something in mind and came with screenshots, they did not have what I was looking for in stock. The attendant became visibly frustrated with me when I was describing what I was looking for-a gold necklace. I’ve never experienced frustration from an attendant before at Tiffany’s. I was wearing my bracelet and earrings purchased recently from Tiffany’s so I wasn’t wasting anyone’s time shopping. When I selected the right necklace I had some length added so it had to be ordered and delivered to my home. Upon receiving it, I immediately noticed that the additional length had not been added. We had to send it back to get it adjusted properly. Never had a negative experience at Tiffany’s before until this location."

"They did not have the bracelet that I wanted to purchase in store, so they said they could order it for me and it would be available in 3-5 days. I called back the next day to verify that the order had been placed because there was a discrepancy on the receipt. They reassured me that the order was entered and we would get a call in 3-5 days when it came in. A week later, I called because I hadn’t heard anything and they told me it had shipped but there was no delivery date. Another week passes and my husband called to follow up. The manager told him she doesn’t know why no one told us, but the bracelet we paid for was completely out of stock and could not be ordered in the first place. After waiting 2 weeks and talking to three other people, no one bothered to let me know that? Save yourself some time and just order online."