Chase Cleaners Dry Cleaning & Laundry Service also FREE Pick Up & Delivery Service.
About the Business
Chase Cleaners Dry Cleaning & Laundry Service is a local, family-owned chain of dry cleaning and laundry stores located at 6964 Sunrise Boulevard in Citrus Heights, California. We also provide alterations services. Our institution operates five locations under the names of Chase Cleaners and Sunriver Cleaners, serving Sacramento, Citrus Heights, Roseville, and Beale Air Force Base. In addition to our in-store services, we offer FREE pick up and delivery for customers within specific route areas. We are committed to being eco-friendly and providing the highest quality service possible. Our EPA approved Hydrocarbon cleaning process ensures that garments look cleaner and last longer. Come visit us for the best service in town!
Photos
Location & Phone number
6964 Sunrise Blvd, Citrus Heights, CA 95610, United States
Hours open
Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
9:00 AM - 4:00 PM
Sunday:
Closed
Reviews
"Their website advertises 10% off for new customers. I asked about it and was told no they do not honor. Gal was very rude. Would not let me speak to a manager. @Marc...the difference between you and I is that I am honest. Obviously you and your employees like to lie. I did not rush behind the counter and was told there was no manager available. If that was your manager I was speaking with then they certainly did not tell me that. I was also told you would call me which you never did. I left my number again when I picked up my items. So yes I did say I would leave a review so others know how you and your employees treat your customers. Your "manager" did not care. 10% which is 7.00 of my order can make a difference to some people. But that is not the point. If you are going to advertise something, you honor it. This is a simple concept. False advertising is illegal. Google it."
"Warning: Do not bring delicate items to this cleaner. They damage clothing, and the owner is dishonest, extremely rude, and hostile. My story is as follows: The business insisted on trying to remove a stain on my delicate cashmere sweater that they were unable to remove the first time I brought in my sweater (and not giving a refund). When I picked up the sweater, the stains were replaced by irreparable damage: the fabric in those places was stretched and worn down, and the light yellow stains were replaced with 2 large chemical stains that looked like grease stains. They ruined my sweater, so I went in 2 days later to speak to the owner about getting my money back, and have never in my life been met with such hostility and vitriol from a business owner. His tactic in our dispute was to blame me for everything, exaggerate the damage that he claimed I had caused, tell me how successful he was, and actually personally attack my character. The exact conversation was as follows: In explaining what happened to the owner, Marc, cut me off to say he "knew where this was going" and that I caused the damage to my sweater and made it unwearable. He said that it had been "stained all over" (untrue) and that I stretched it out. I said that if he didn't think they could get the stain out because I had so horribly damaged it, then they should have put on a tag saying it wasn't possible after the first try, like they did on one of my other garments. He then asked me how many years I had been in the dry cleaning business. He proceeded to tell me they clean 5000 garments a week nobody ever complains, they have a successful business. I said I didn't need his resume I'm there to talk about the poor job he did on my sweater and get a refund. Then he went on to personally attack me, saying "he knows my kind, all up on Twitter." I said I hadn't written any reviews or publicly complained, I was there to talk to him directly. He again told me I ruined my sweater, now claiming that in fact it was burned, despite there being no burn marks - and the yellow not even being on the sweater anymore. I again said he caused the damage, and that I was not even asking for more than the 10 bucks back for the poor service. He again said he "knows my kind" and that the conversation was over. I said it was unbelievable that he was treating a customer like this after ruining their clothing, and he said I had 10 seconds to leave or I would be escorted out. I was shocked and appalled, and obviously left as there was no getting anywhere. I later took my sweater to another cleaner (Judi's, who are so nice and provide great service), and they confirmed that the damage was caused by they method by which the dry cleaner had tried to clean the garment, and that it was irreparable."
"We’ve been customers for nearly a year now. I have been happy with the service, communication, and turnaround time. Approximately twice per month our laundry is picked up and returned two days later. We’ve not had any issues with cleanliness."
"I have been coming to this cleaner for years since I believe before 2010. I have never in my entire time going here have I had a problem prior to the last three times I have had one coat dryclean there. I thought maybe it was just a fluke last winter it took me airing it out a long with strat fabric freshener. so this last Friday I figured I would try again because there is no way it would happen again the smell of dirty nasty old water or steam. But it did when I went to pick it up Monday I smelled it before I left and return it to the young lady to be cleaned again giving yet another opportunity to fix the problem. I now have the owners number and will be calling him tomorrow to have a discussion about getting my money back. But I will not be returning to this place nor referring anybody. If you want clean clothes this is not the place for you! 3 times and I am done! Sadly I really had no problems up until a year ago maybe new staff or owners...."
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