Sacramento Rug Works,

1308 65th Street, Sacramento, CA 95819

"Took our rug in for cleaning and removal of the fringe. After we got home, we realized the rug was still covered in straw / hair / dirt, and still felt as grimy as it did before we brought it in. We did a quick little smack and saw tons of debris flying from the rug (first picture was just from smacking). Then we decided to vacuum the rug and got nearly half a gallon of dust off of it (second picture). That is when we were certain that the rug was not cleaned. I gave them the benefit of the doubt at first, assuming it was just an accident. The fringe was removed well, so I called to just ask for a refund on the cleaning, but the guy on the phone sounded angry that I even asked and insisted that I bring the rug back or get nothing, even though I said I lived far away. Very disappointing to say the least. PS: The rug is 43" x 75" and still made that much dirt! This is even after we have vacuumed it in the past."

"The work is great, service is even better and the customer service is out of this world. Been working with this group for over 10 years and they never disappoint. Thank you to Sacramento Rug Works."

"Do yourself a favor and make the drive to a reputable rug repair shop in the Bay Area. I did not find these guys to be trustworthy or honest. Backstory: I took three rugs, all family heirlooms, to Sacramento Rug Works for repairs. Their representative and I discussed how each of the rugs would have a different color of surging to match the unique color/pattern of the rugs: one red, one cream, one black. When I took the rugs home a month later, I was shocked to see they used the exact same color of burgundy surging on all three, completely disregarding what we had agreed on. I called the store to voice my concerns. The guy on the phone immediately started yelling and accusing me of lying about what I ordered. (Google/Yelp reviews suggest I'm not the first person to face such an angry tirade from the staff here). The store also refused to provide me with a copy of my invoice. The owner sarcastically offered to refund my money, but only if I agreed to let them rip out all of the stitching first (which would have left the rugs in far worse condition than I started). These guys are a shady and unpleasant bunch. Again, do yourself a favor and make the drive to another shop."

"The staff is friendly and easy to work with. I dropped off a '6 x 9' area rug for cleaning. I was able to pick up within 5 days, which worked out well because we had our living room rug back in time for Christmas. They unloaded and loaded in my car. Total cost was $91, which I thought was a bit pricy since the rug was $200 to purchase, but we'd rather clean what we have and keep it out of a landfill than buy a new one and deal with the off gassing that comes with. Our rug looks very clean, almost as good as new. We plan to bring in our oriental rug next."