Rogers Jewelry Co.

"The Rogers team has always been very kind and helpful. With my most recent purchase there was a little hiccup with the watch but, Connor and his team went over and above to get everything resolved quickly and to my liking. Great experience overall!"

"Really enjoyed my experience here! They were really helpful, careful, and really charismatic. Would definitely come here again for any future reason. Came to get my watch readjusted and they did it quick and with care."

"I am just astonished by my experience at this jewelry store. I came in to just get my watch pin replaced and I immediately formed a connection with the people here. Connor and Yzabel kindly greeted me as soon as I walked in the shop and fixed my watch. Joseph also offered to take my ring sizes for free. This is the kind of place that restores my faith in humanity and I’m being 100% serious. Thank you!"

"This was one of the best experiences of my life. Joseph Ramon is one of the best men I’ve ever met. He treated us as if we were rich adults worthy of his time & knowledge rather than just college kids. I learned a lot about diamonds & the jewelry. He even offered to clean our rings for us for free. Such a pleasant experience & such a pleasant man to converse with. He very clearly knows exactly what he’s talking about & is very passionate with his work. When I get married one day I am sending my husband to this man & no one else"

"It was a pleasure working with Connor, and we will definitely work with him again! We collaborated on a custom opal ring, and we couldn't have asked for a better end result. We are very happy with how the ring turned out. It's exactly as we imagined it...maybe even better. The only reason for the four star rating instead of five is our interactions with others at Rogers Jewelry Co. If we were only rating Connor, without question, our rating would have been five out of five stars. He was very good at communicating with us, and in our discussions with him, we always felt heard. This wasn't our experience with other Rogers employees. The communication with the designer, Dave, was cumbersome. After our initial in-person meeting, we didn't hear from him for three months. This was over the holidays, so we were understanding, but we often felt like we were the ones who had to take the initiative to keep the ball rolling. Also, everytime I added Connor to the CC list, Dave would reply instead of reply all, and drop Connor out of the loop. We definitely achieved most of our communication through Connor, both in person and via text message, but the overall communication between all three parties felt a bit disjointed. We also had to iterate a few times on his designs, despite the fact that we were trying to replicate a ring that already existed, and that we provided to him; initially just images, and then the actual ring in-hand. Ultimately, we wrote a very detailed email with multiple annotated photos of his 3D mockups next to the original to describe exactly where his design differed from the original in ways that were important to us, and after that he nailed it."