Expert Cleaners

"On January 20, 2024, I picked up 3 Tory Burch clothing items that were allegedly dry cleaned by Expert Cleaners. The fabric on the two cardigans looked odd, like they had been through the wash and dried, NOT dry cleaned. The tunic had pulled threads, (damage) that did not exist when I had dropped it off. A week later, I tried on one of the cardigans and noticed it had dramatically shrunken, over a full size and no longer fit me. I had several calls with the owner Mohammed who apologized and asked me to come in so he could personally take care of it. I came in to the store with my 4 yr old daughter on Saturday, February 10, 2024. I showed Mohammed the shrunken sweater and damaged tunic. He asked me repeatedly if I was SURE he had done this, I repeatedly told him, yes, he shrunk the sweater and damaged the tunic. Out of no where, he yelled at me to immediately leave his store, how dare I accuse him of this, etc. It took me by such surprise I burst into tears and started shaking. I grabbed my items and my daughter and put her into my car. A woman who was behind the counter consoled me and did apologize but Mohammed continued to fight with me and said that he did not know if he could fix it but would try. I left my items with him but will never dare step foot into the store. I read his reviews and see MANY customers have similar complaints."

"The sweetest owners in the world. POC and Woman owned, Mom and Pop spot, long standing business for 30 years. They actually care about your clothes and it shows."

"This place is simply the BEST! Such amazingly great customer service and the quality of the cleaning is perfect! As for the reviews that claim bad service, I don't believe that at all! I've been going here for several years and have watched many people being served in addition to the service I've received. I've always ONLY seen top notch and super friendly interactions. They've never lost any of my shirts nor have they damaged anything. I can't say that for other cleaners I've been to!"

"I had been doing business with this company through a middleman for years. When the company went under, I was given the middleman's details and took my business there directly, even though the manager of the business that went under recommended another company as a replacement. At first things were good, but then they started to change. The time they said they needed to do my laundry and return it to me doubled from 2 days to 4. On several occasions, I had to take my clothes to a second dry cleaner to correct what Expert Cleaners had done. Then there was their penchant for losing my socks. I have 2 pairs with only one sock. And most recently, when I gave them 20 pairs of socks to wash, they gave me back 16. To their credit, they agreed to pay for the missing socks, but also told me never to return. While this place is extremely convenient for me (on my way to work), it is sad that their service has deteriorated so much. If you want to gamble on losing your clothes, use this place, but you're better off using some other laundry service if you would like to get your clothes back."

"Very friendly service, they always remember not to crease my pants when I ask. You would be surprised how many places can't say the same. Great alterations as well, I would give 6 out of 5 stars!"