LNDRY

"I donated a ton of clothes with them- they came to my house and picked it up! I’m happy we could donate them to a good cause outside of goodwill, and having them come pick up was so convenient"

"Overall good experience with the wash and fold door-to-door laundry service, but could have been improved: The good: * The bags they provide for laundry are high quality * They tie up the folded laundry very nicely with ribbons, and it looks very professionally done and is easy to handle and put away * Customer service responds very quickly, within an hour or so The bad: * I was overcharged, but customer service was quick to resolve when I sent a note * Website is somewhat clunky and difficult to navigate * Pick-up and drop-off times were often unclear (and I believe in my case were silently rescheduled). On other laundry services, the drop-off is automatically set for the next day, but the next day came and went. While waiting for my clothes to return, I realized they were waiting for me to schedule a drop-off. * Other services send verbose updates when picking up, dropping off, determining charges etc., I didn't hear much from them * You pay per-bag instead of per-pound, so 1.2 bags is charged as 2 bags and the price jumps from $45 to $90 (unless you can squeeze it all into one bag). Other services charge continuously per pound. * Although they bags they provide are high quality, they don't easily fit in laundry hampers, and it's not obvious how to partition for different members of your household (we have 2 kids of similar size, so we have to spend time figuring out which article goes where)"

"If you are reading this, heed my warning and go elsewhere with your business. If you are expecting to work with a professional business, Lndry is certainly not that. My experience with them was a constant stream of missed pickups, missed drop offs, late pick ups, late drop offs, a driver went on vacation so no one picked up or dropped off at my property for a week (this came with no communication until I called to see what was going on), culminating with them losing a bunch of my linens and towels the saying it must have been stolen out of my garage. So they are saying a thief broke into my garage, walked past all the tools and equipment, and stole laundry. Seriously? The final straw was when they missed ANOTHER drop off and I had to go to the store font myself to pickup the laundry that was supposed to be delivered the day prior. The amount of head aches they caused me over the 6 months working with them was truly astounding. Especially considering it is a very simple business model: pick up when you say you will and drop off when you say you will. Lastly, they have terrible customer service. Half the time no one answers the phone and it takes at least a day to hear back via email. Even the manager didn’t pick up the phone after she gave me her direct line. I advise you take your business elsewhere."

"First laundry pick up with this company was fine. Second laundry pick up was a huge disappointment. Had a week between business trips to get my clothes laundered. The company didn’t have a same day or next day pick up so I wrote to them to confirm what the turnaround would be for a Thursday pick up. They responded that my clothes would be completed and delivered by Saturday (seemed fine as my flight was on Sunday). On Saturday at midday I reached out to the company to confirm my order would still be arriving on Saturday, with no response from the business. Had to scramble on Sunday morning to buy clothes for my trip. They didn’t even deliver my clothes until a full week later despite being told the turnaround would be two days. To add insult to injury, received back $650 trench coat with terrible press job on the lapel (see pics). No apologies or any other concessions received for the late delivery, misinformation, or inconvenience. Will not be returning to this vendor."