Palm Cleaners 25910 Iris Avenue, Moreno Valley, CA 92551

"I Love This Cleaners and The Owner Is AWESOME!!!! Thank You For GREAT Service!!!!!!!"

"This owner does a good job for us. We dry clean our band uniforms here."

"Did not even dry clean my tie properly. Atleast they didn't mess up my jacket so that's why I give them two stars"

"The service here is incredible and unbeatable. They are the most honest, hard working, and courteous dry cleaners I've ever been to (and I've been to a lot as I've moved several times over the last 5 years). Alterations are PERFECTION. I've had pants, tops, shorts, and even formal gowns altered here and they are INCREDIBLE and so fast! You can't even tell alterations we're made they are so good. I just can't say enough wonderful things about this place! I'm 100% a loyal customer."

"I normally do not write reviews, but I felt that I must to inform my community about my terrible experience here. I am a person who is easy going and very understanding of others, but this experience really caused me to be upset and angry. For the first time, I dropped off 4 of my mother's coats that were undamaged on 11/25/2020 - the day before Thanksgiving. These coats had never been cleaned before. The Asian man, who I presumed is the owner, took my coats telling me that it will be ready on Monday on 12/01/2020, which I completely understood since it was towards the end of Thanksgivings. This morning, I went to pick them up and took them home. Once I was home, I started to put them in the closet, but noticed that they looked severely burnt in different parts of the coat. One coat had a cut on the sleeve (photos provided), and it seemed that they tried to sew it back. I was deeply appalled, upset, and enraged since these coats were not cheap to buy. I placed my complete trust in this company thinking that they will do a superb job based on the reviews, but was left with burned sections across all 4 coats and one coat that was cut. I decided to return to the dry cleaner to inform them the burned sections they caused and asked for either a refund or to compensated me for the coats. The Asian man asked me to show him the "damaged" and had the audacity to tell me that the coats were not in proper care and the "damage" was already there. He proceed to tell me that it was "some in my closet," after he googled translated it on his phone. By this time, I had FaceTime my mother and explained the situation to her. Once the Asian man heard me speak Spanish, he called over one of his Spanish-speaking female worker to help translate the "some in the closet." She asked me to show the burned sections. The female worker told the Asian man that he should have inspected the coats prior to taking them, which is completely obvious all over the coats. He told her that "they were too many customers when she came," and I told him that was a lie because I was the only customer in the store when I dropped them off. I told him that he did not have the discussion with me about the "damaged" parts of the coats, otherwise I would have known my expectations. These coats had never been cleaned in the dryer/washer or in the dry cleaners, and there is no way that the material was like that prior. He repeatedly kept saying that they were already damaged while laughing and kept walking away behind the second counter. By the time, I was furious and enraged and told him that he was being so unprofessional and he should care about his customers who are providing him an income. He stated that there was nothing he can do about it and walked away. I was completely in shock since I have NEVER had this type of treatment of a service. I told him that he either needs to refund me or compensate the coats. Without speaking to me, he looked over the receipt and left the money [of the service] on the counter and walked away, but I am DEEPLY and COMPLETELY upset and furious because these expensive coats are now burned with one sleeve cut. The quality of these coats are no longer the original unfortunately."