Molly Maid of La Verne

"Excellent customer service! Our team does a wonderful job cleaning our house. Flexible scheduling and very respectful of our property and pets. We would recommend this company to anyone looking for reliable, trustworthy, and quality housecleaning services."

"Do not recommend this service. 2 hours at $300 for the bare minimum and not even that. We decided to go with a maid service while moving into our new house because we were overwhelmed with everything else, so I thought it would be nice to treat ourselves and get some of the work done for us. Completely empty house, no furniture, no nothing. All I asked was that the (2) bathrooms get deep cleaned and that all the cabinets/closets get wiped out because of all the dust and dirt so it can be move-in ready. The lady assured me on the phone that 2 hours would be plenty because they’re sending a team of 2. The women showed up on time and were very nice and polite so I was excited. I offered them water, had the heat turned on for them and everything since it was cold. I again relayed all what I needed and they said it was no issue and they even offered to mop the floors and wipe the blinds if there was time. I agreed but reminded the priority was the cabinets and the bathrooms and I left. I came back to check in an hour into it and the one woman was wiping the blinds already so I assumed they were done with most of what I needed. I noticed though the kitchen cabinets were not wiped out yet, and as there was a paint ladder and some paint cans in the center of the floor, I ASKED her should I move them but she said no they’re not in the way. Again I left. I came back at the time I was supposed to and they were already gone. No phone call, nothing. (They say in the beginning that you can pay cash at the end to avoid the card on file fee but I guess I didn’t get the option.) When I tell you they did not touch one cabinet or closet, it was exactly the same. The only noticeable difference was the toilets but only the inside not the outside which again I asked beforehand if they did and they said yes. The blinds were kind of wiped and the floor was mopped but not swept beforehand and you can tell. I called up very upset and the owner Steve called me back and at first was apologetic but then switched gears into basically saying the house wasn’t “cleaner ready” with construction around which was just not true. If it was an issue they could have communicated that when I was there. No offer of refund, just excuses and a promise that next time they’ll make me happy. No offer of even a discount for future. I wasn’t even going to write this review but then tonight I saw my bathtub was not even touched and that was the last straw. Cleaning services should be just that, CLEANING. I don’t know if it’s California or what but maids out here only know how to tidy up an already clean house. I actually felt bad complaining in the first place but I definitely don’t anymore, I want to help people save their money. Very disappointed."

"We have been having Molly Maid of La Verne clean our house for a year now. Michelle & her partner arrive on time, have a great work ethic, and are thorough and friendly. They consistently do a great job and we are happy to have them clean our home!"

"Marina & Marcela did a fantastic job! They were on time and busy the entire time. They were extremely professional and communicated their progress to make sure everything was meeting my expectations. I really appreciate their hard work and friendly service! From scheduling to saying our goodbyes and everything in between Molly Maid was easy and a pleasure to do business with."

"I would not recommend this company. I’ve had to have them come out three separate times with them still not completing all the items listed in their scope. I had to call them back to complete basic tasks like wiping down doors, cleaning blinds, dusting window seals, and cleaning inside kitchen cabinets. I’ve expressed my concerns and even submitted pictures which you would think they would make sure they do a better job after the first call back, but nope.Not happy with their service and $300 went down the drain. I ended up having to redo the place myself since this clean was a move out/ move in clean. Do not use their services!"