EcoPro Home Pest Control 201A McCray Street, Hollister, CA 95023

"Steven is great! very professional and courteous. I use EcoPro for all my rental properties including my own."

"We decided to hire eco pro to eliminate a spider and web problem in our backyard. We called specifically requesting help with our spider problem. We paid the $199.00 fee and scheduled our first appointment. When the tech came we pointed out the problem areas. Specifically pointing out the spider webs along our fence and pergola. I spoke with the tech after completing the service. While talking, the tech mentioned the service was intended to keep bugs from entering the home. I let him know we don’t have an issue with the interior. That was our first indication the service may not have been intended for our problem. A few days later the webs were back. We called reporting the spider webs returned after three days. The person my wife spoke to confirmed the service is intended to keep insects from inside the home. We decided to cancel any further service and requested a refund. We paid for a specific service and did not receive the result we paid for. We made it clear several times prior to the service the spiders and webs were our reason for hiring them. They requested to come to our house to check the condition of the reported webs before authorizing a refund. The person who came agreed there were a lot of webs and offered to respray. We declined because after speaking with them regarding the intended purpose of their service we don’t feel it will resolve our problem. After a few days they agreed to refunding $50.00 of our $199.00. The reasoning we were given for refunding only $50.00 was because we were not charged a cancellation fee and due to the cost of product and labor. Which means we still paid $150.00 for a requested service that could not be provided despite making our needs clear prior to hiring them. This is not acceptable. We were told this is a learning experience for them going forward. But we don’t feel it shouldn’t be at our expense. I’m giving two stars because every person we encountered were very friendly. I hope if the company reads this review they realize having a customer pay for a service they were not able to provide is not an ethical way to do business and provide a full refund. Update: still have not received a refund or receipt for the said refund."

"They're great for keeping your house bug free. I don't have to worry about it they come every 3 months and take care of everything."

"They are absolutely amazing. We have been using Ecopro for a few years now and they have always been so nice, extremely knowledgeable, very very friendly. They really care about their customers. They always make sure you are taken care of. I couldn’t be happier. I would recommend they to anyone"

"Chris is an great guy, amazing with the kids and pets. I wanted to wait a while to see the effects of their product and services. I have to say I'm impressed. We have a new home with plenty of bugs, a few weeks after the first visit and I noticed a big difference. When I had questions or needed additional assistance Chris was there. Definitely keeping the service AND recommend it."