Tiffany & Co.

"If you are planning to buy an engagement ring for your beautiful fiance to be, do yourself a favor by avoiding this store and Tiffany brand. Read my story and pick anyone but them. My husband bought me an engagement ring not even three years ago. This summer I went to a restaurant and noticed that the diamond is not on my ring. I cried and was really distraught but we got lucky and located it. I took the diamond and the setting to the store where I was informed that the service warranty is only for one MONTH and that I have to pay for them to put the diamond back on. The prongs were not even crooked and the lady who works there confirmed it with me but service people said that my prongs were bent and that I had to pay. They took no responsibility whatsoever for their sub par quality engagement ring that fell apart after a couple of years of light wear. Also, I was faced with condescending staff that was competely not empathetic and wanted to get me off the phone quickly. Now, I have to pay $500 to put the diamond back on the ring, instead of them taking responsibility and doing it complimentary. After this happened to me, I googled about this problem and there are many more cases of the same thing happening where diamonds were lost never to be found. I was lucky that I was able to find it. I also read that Tiffany was bought by a much larger company and that is when their quality and customer service declined dramatically. My husband had a plan of upgrading the diamond for our 20th anniversary but this will not be hapenning. Stay away!"

"Buyer Beware! If you buy an engagement ring from this store (or any other Tiffany store) and the diamond pops out (it DOES HAPPEN despite what they say) you are out of luck even if you happen to find the said diamond. They will blame you and they will charge you to place the diamond back on. This is exactly what happened to me and my wife. She had is less than 3 years. One month people!!! One month is the length of time after you purchase that ring, that they will do something about it. So, when you are thinking: I am buying a high quality ring for my bride from a reputable brand such as Tiffany and spending thousands of dollars, just be aware that it's a one month deal. We were extremely lucky because we actually found the diamond and I hate to think what would have happened if we didn't."

"I ordered two 24 inch white gold necklaces online. One for me and one for my spouse. I didn't realize until we compared our necklaces that mine is actually 30 inches. I called the customer service and mentioned that this is not what I ordered and wanted to exchange. But they said it's my fault that I didn't return in 30 days... Even if it's not what I ordered. They told me to shorten it at my own cost... As ridiculous as it sounds, it's my true experience with Tiffany. This was my first time purchase at Tiffany and my last time."

"Wonderful service. Very friendly. When I was in Honolulu, I tried to shop in the Tiffany's there and they told me I had to wait for an available escort before I could enter. I was told at the walnut creek store that an escort is not only not required but contrary to policy. Carol in WC was wonderful and she will be getting more of my business."

"Lee was absolutely wonderful i highly appreciate her she was so nice added 2 more charms and now i need to make an appointment to get my bracelet cleaned"