Cartier

"Update:Grace Zhao, the OPERATIONS MANAGER, just called to apologize and offered me to come back for improved customer service with free drinks for me and my family (she really thought that I would drive to downtown SF for free drinks, as if I need any attention and I don’t have anything to do in my busy life). Why should I go back and spend my money there with no compensation after I left the store feeling disrespected and bad with my face down after the salesman was rude and impatient. He showed me gold bracelets when I was looking for a white gold one. Despite asking to see the rose gold, he insisted there was no white gold available. When I asked again, he continued to deny its existence. He started yelling at me, accusing me of talking loudly in the store, even though I wasn't. It is clear that he needs training in customer service. I am very disappointed. The salesman was very rude and impatient. Maybe he thought I wouldn't buy anything. I was looking for a white gold bracelet, but he showed me gold. When I asked to see the rose gold, he continued to tell me there was no white gold. I asked again if I could see the rose gold, and once again he said there was no white gold. He started yelling at me, saying I was talking loudly in the store, even though I wasn't. He needs training in customer service. Very disappointed."

"I came a little late for my appointment and felt awful about that. But our helper Jesse didn't show that this was a problem. I spent enough time choosing my love bracelet. We left the store with a bracelet and a gift for our upcoming baby from Jesse, which felt very nice. I wish to come there more often=) PS The experience is much better than at Tiffany."

"Worst customer service. They recommended my husband to get a wrong size of the ring and refused to exchange it for a bigger one when I came back for it. What supposed to be a nice BD surprise turned into a horrible and disappointing experience. Their manager Anna Choi is talking like you owe her money, she repeated 3 times that she worked for the brand for 25 years and didn’t listen to what I had to say. Stay away if you can. There are a lot of brands there that care about customers and willing to provide quality service to you. This store is not one of them"

"Had the pleasure of meeting Alisha during our first visit and shared with her on our home country purchase history as well as our wishlist. 2 weeks later, we received a text message from her that the item we wanted was available for purchase. We made the trip down to SF the next day and was greeted by her manager Rafael who provided exceptional service. Meanwhile, Alisha made the time to check in with us time to time. Aside from the seamless transaction, we enjoyed the conversation with both of them and really look forward to a next visit!"

"I recently had the pleasure of working with Alisha Huang at Cartier to purchase a last-minute birthday gift for my mother, and I cannot express enough how grateful I am for her exceptional service. From start to finish, Alisha went above and beyond to make this special occasion a success. First and foremost, Alisha had not one, but two backup plans in place in case the engraving of the bracelet I wanted to purchase did not arrive on time. This level of foresight and preparedness instantly put my mind at ease and demonstrated her commitment to ensuring that my mother's birthday gift would be perfect. Throughout the entire process, Alisha maintained exceptional communication. She kept me updated consistently throughout the week, which made me feel like a valued customer and eased any concerns I may have had. Her responsiveness and willingness to address any questions or concerns I had were truly appreciated. What sets Alisha apart, however, is her rare ability to provide genuine customer service. She not only met my expectations but exceeded them in every way possible. Her thoughtfulness, kindness, and passion for her work shone through in every interaction we had. It's evident that she truly cares about making her customers happy and ensuring their special occasions are memorable. In my eyes, Cartier is incredibly fortunate to have Alisha as a part of their team. I feel incredibly lucky to have had the opportunity to work with such an exceptional individual on this very important occasion. The joy and happiness she brought to my mother and our family will be a cherished memory for years to come. Alisha, thank you from the bottom of my heart for going above and beyond to make my mother's birthday gift possible. Your dedication and outstanding service have left a lasting impression, and I can't thank you enough for making this experience so special. Cartier is truly fortunate to have you on their team, and I hope others get to experience the exceptional service you provide. With sincere gratitude, Keenan"