Top Down Restoration 405 Reynolds Circle, San Jose, CA 95124

"Rex is a dedicated professional and a genuinely good family person. I had water leak in crawlspace. He came in the middle of a Saturday interrupting his gym session which shows how much he cares for his customers. His team members Bo and Pablo are equally professional and did the job quickly and efficiently. Cleaned up the dirt and disinfected the affected areas. I'd highly recommend them for any one with water issues. In fact, look no further!"

"After a major, traumatic incident you need a company you can depend upon to take you through the clean-up process up to the rebuild stage. We had a hot water pipe break under our kitchen. Steam and hot water sprayed our subfloor for days, maybe more, until we discovered mold growing around the sink cabinet. After calling the insurance company and a plumber, we got a recommendation for Top Down Restoration, a local company with a lot of experience with water damage and insurance companies. A representative came out the same day and gave us a very detailed written estimate of everything they would do to remove the mold and water both under the house and in the kitchen. We were a bit in shock by what would need to be done, but they answered all our questions to our satisfaction. During the restoration, Top Down staff were very professional and thorough in keeping the effected areas contained safely. They worked quickly and efficiently but interacted with us in a way that made me feel reassured and a little calmer. They took pictures and video before and after for our records and to give to the insurance company. I’d like to give special thanks to Bo, my main liaison, who arrived before everyone else to make sure the space and all of the equipment was ready to go, and to Vito for going above and beyond what I expected to make sure all of the debris and residue from the demolition and mold removal was cleaned thoroughly from the house and driveway. I have the greatest thanks for the owner, Rex Garrett, who was able to work with us when our insurance claim was denied, and gave us several wonderful, reasonable recommendations for the rebuild. I feel safe and secure knowing the mold is gone and floors are dry, and also supported by the team who has gotten us to the other side. They feel like family. I recommend them without reservation!"

"I want to thank Top Down for all their help during such an uncertain time with COVID19 going on. Top Down was referred to us by Dependable Water Heaters and fortunately were located not too far from my senior mother’s home. My mother’s water heater has been leaking for some time unnoticed. The damage was a lot worse than what all of us thought (see pictures). When our water heater guy removed the old leaky water heater, we could see the walls behind it were spotty with mold and the adjacent walls and carpet were soppy wet. I was really nervous about the situation because I was not new to water/mold remediation and this stuff can get really expensive. We called Top Down and they were able to send someone to assess the water damage that same day. Sean and Pablo swung by an hour later. They wore masks and maintained six feet distance as best they could in my mom’s small home. I’m sure they sensed my stress and tried to deliver the news sensitively. I asked them how much they estimate the repairs will be (removal of mold, drying of the wood, and replacing the damaged wood/drywall). Being the professionals they are, they were spot on. Given that my mother did not have home owners insurance, Rex (the owner of Top Down) worked with us, which my siblings and I are all so GRATEFUL for. It has been stressful for me coordinating repairs and bringing my toddler son with me, so I was greatly relieved when Rex told me I didn’t need to be there and his crew will handle it. He said they take before/after photos and can send them to me. The guys taped up plastic barriers to contain the debris as they cut out the moldy walls. Afterwards, they set up the dehumidifiers and fans to dry the moisture in the walls. My siblings were impressed when I showed them the pictures. The guys did really good work. Everyone was so nice and easy to work with. I highly recommend them for your home restoration needs! Thank you Top Down team!!!"

"Recently had a leak from the 2nd floor and Manny from Crown Plumbing recommended these guys to help us dry out the area. Pablo from Top Down came to our rescue the same day, which was the weekend before New Years. He kept us informed throughout the process, even when needing to make a slightly bigger cutout than what the plumber originally did. The dehumidifier was even setup for minimum impact on our kitchen usage and the machine was surprisingly quiet. After setting it up, he worked with our schedules on when he could return to retrieve the machine. Upon returning, he conducted a final inspection to ensure the area was completely dry. Hopefully we won’t require their services again, but they would definitely be the ones to call when needed and will asking for Pablo."

"Rex Garrett of Top Down Restoration was highly recommended to me after I had a leaky faucet in my kitchen which caused some leaking under the house, and I spotted a few gnats. This turned out to be my lucky day when his office manager, Crystal who was so caring & supportive sent out Jose Garcia who said that there was a very small pool of water and that he would not charge me anything to remove it. When has that ever happened to anyone? I could not believe it. Well, I thought I was done after having the new faucet put in, but then I noticed more leaking underneath the hot and cold Everpure drinking system. Jose asked to look at it and spent the next 2 hours fixing the entire system. The only thing he would take in return were 2 beautiful juicy nectarines for all his hard work. It is easy to say that Top Down Restoration rocks, & I highly recommend them."