MOLLY MAID of Burlingame and South San Francisco 1405 Huntington Avenue, South San Francisco, CA 94080

"Terrible experience. They didn't do more than half the things they said they would, over charged by a LOT, damaged our dishwasher, and mixed all our segregated trash into one bag. One of the ladies spent time on the phone chatting with someone and don't get to half the things they were supposed to. But took more money. Worst experience ever."

"Bad experience, would not recommend. The cleaning ladies came late (service arrival time was 8:30-9:30, two ladies arrived 9:45). I requested the ladies that in our house we take shoes off, so they put shoes cover.... but during cleaning they took it off and walked all over my house. After cleaning I always see watermarks left, cups still wet, and dust on the floor. Also they spend 30min cleaning, and charge 88 dollars."

"Started out great, but then went progressively downhill -- service and communication were highly unprofessional. The first team they sent when I had a scheduled monthly service did an excellent job though! At the very beginning I communicated in writing that I should be contacted to let them in -- a fob is needed to get into the visitor's garage, building, and elevator access where I live. Only that first team followed those instructions and contacted me when they arrived. It sounds like the company did not even relay those instructions to anyone else. For the cleaning after the first one when I switched out of the monthly cleaning, they showed up earlier than the 2hr or so window without notice -- I wasn't home to let them in and so then we had to reschedule. They were able to come back later, but they were passive aggressive to me about having to walk up the stairs and didn't clean the patio or vacuum the bathroom rugs as requested (FYI -- I am fluent in Spanish, so no language barrier there). When the cleaning staff arrived, the company called me to go down and meet them, but didn't say where the staff was. They parked far away because they couldn't find parking -- hence why I initially gave the instructions I did. My building has multiple entrances each with a call box - no one ever used the call box or gave clarity about the entrance they were at. The GPS actually takes you directly to the main entrance. For the last and most recent cleaning, I received the final confirmation before the scheduled service with no subject line note and no arrival time window in the body of the email. When I called to reconfirm the line, the rep also wanted to note that I preferred emails with a subject line message and an estimated arrival window time -- but that should all be a given. During that call found out that the arrival time was to be in the afternoon and not in the late morning as planned and confirmed in the email that was actually written and sent correctly well in advance of the day of service. That messed up my schedule for the entire day. The company called to say they were downstairs, which they weren't, and the same confusion continued as before with the parking, the entrances, and the staff walking up 3 flights of stairs. Also, decorative soaps that I have were not handled properly and somewhat ruined, I provided booties to wear in my shoe-free apt (there is a large sign on the wall at the entrance) that weren't fully utilized (one was off and one was on), and things were not put back in the bathroom in an organized fashion. I'll be doing more of the cleaning myself especially since with all this confusion I could've done it myself and wasted less time and energy. I will also be looking for a more professional company that values attention to detail."

"When I was moving out, I used Molly Maid to give the professional cleaning my landlord required. Elsa, Dayana, and Norma were amazing! The apartment looks even better than when I moved in! Surfaces were spotless, and the windows/mirrors looked brand new! They were prompt, courteous, and thorough going above and beyond in cleaning. I'm not sure when I'll need a cleaning service again, but when I do I'm absolutely calling them :)"

"Our cleaning ladies today made our home feel a bit more special with their special touch. My family appreciates our ladies this morning even more so because they treated our home like it was their own home. It makes us look forward to coming home after a long, hard day at work. Thank you to our Molly Maid ladies this morning and thank you, Molly Maid, for sending us hard-working and always smiling & polite people to help us with our home."