Arch Health Medical Group

"Called to notify my Dr of 25+ years that I tested positive for Covid. Just wanted to leave a message to see if there was anything I should or could do to lessen the symptoms. I was told by the lady who answered the phone “ ok I’ll leave a message and they MIGHT CALL YOU BACK”. I explained I just would like a touch base with a nurse since I’m older. She said…”don’t call me back for updates cause I don’t have them and people keep calling me “ Never received a call back and I think a little customer service training might be warranted. People don’t call and sit on hold for 12-20 minutes to be told their call or concern is probably going to ignored."

"Very bad"

"was waiting for this appointment for a week, had it at 4:30 pm. When i came in, they told me my appoitment was at 4pm and I'm late. Day before they called me to confirm my 4:30 visit, and then it's my fault ??? It was very important for me, needed some paper sighed by my doctor. Staff need to learn how to deal with the pations. Very unprofessional"

"worst service....Not professional at all...stay away from this place"

"My primary care physician is Dr. Jason Spring. I just wanted to take a moment to express how helpful and kind him and his office staff have been since my last visit. Mandy has helped me through a few hoops I had to jump through and has always been extremely prompt about returning my calls. I am extremely pleased to have this office as my doctor's office! Thank you, all!"