Joseph Allen, MD - Joseph E. Allen MD, Inc. 4116 West Point Loma Boulevard, San Diego, CA 92110

"Doctor Allen is great and very caring/helpful. The staff is also great!"

"Honestly the worst place I’ve ever been to. I’m currently a patient. Costumer service is non existent- you can call at 7-12-4-3 and no one answer or they are always during break or they’re out already. They don’t call you to remind you of your appointment and once you see the doctor he just says hi and send you do labs .. and there it goes your x amount of copay money for a 3 minute session that he does nothing. Lol not even check your heart rate. Currently looking for another doctor."

"It is with mixed feelings that I write this negative review and therefore wanted to start with positives. I have seen both Dr Allen and Dr Hayes and have received great care from them. Dr Allen is my official PCP but I was seen by Dr Hayes due to them "squeezing" me in which I greatly appreciated. The front desk has also been welcoming and accommodating at each visit. My frustration is with their referral specialist. My husband and I have been trying to conceive for the past 5 months. We were successful once before and at that time had some issues with our OBGYN referral. Unfortunately this pregnancy did not make it to term. I am once again pregnant and it was with great excitement I saw Dr Hayes for my referral. During my visit he referred to the previous referral issue and acknowledged the office would be on top of things this time. Unfortunately the same issue happened, which led me to call the office on Monday 6/5. I provided them with the proper code needed and a Doctor's name that was associated with UCSD which was provided to me by the USCD receptionist. The referral issue in short is that they had sent the referral with incorrect codes, had incorrectly marked me as a high risk pregnancy and sent the referral to a doctor that was not associated with UCSD OBGYN clinic. I was told this would take 3-5 days to process. After 4 days I called the UCSD office to check in, the receptionist informed me that nothing was pending and encouraged me to call my PCP office, this was now 6/9. I called them and spoke with the same referral specialist who told me she had been unable to send the correct referral because the Doctor's name I had provided was not "showing up". She told me she had called me and left a voicemail to highlight this and any delay was my fault because I had not returned her call. As my phone record can prove, I never received a call from the office let alone a voicemail. This brings up potential HIPAA violations as she stated some details of my referral were included in the voicemail and if she made a phone call it was not to my number (I confirmed with the reception that they had my correct number which they did). I received no apologies for the delay, the fault was placed on me despite never having received a call and no empathy towards the fact that I am now 8 weeks pregnant (I first saw Dr Hayes for my referral at 4.5 weeks) without any reassurance of the health of my pregnancy. I want to share my story because this experience has been unnecessary stressful during what I hope will be my first successful pregnancy. I would not wish this experience on any new moms to be and would of loved to have been aware of these shortcomings prior to depending on them to be able to receive prenatal care in a timely manner."

"Dr. Allen is kind and helpful. He has great bedside manner, listens to concerns, and is knowledgeable. I really like him as a doctor. The staff I met in office were nice. The referral office is terrible and doesn't send referrals. They don't send in requests for blood work and they don't return phone calls within the 48 hours that is promised on the voice mail recording (week day, no holidays this week.) I was told to wait 48 hours to go have blood drawn. I waited the appropriate time, fasted, went to the facility and the order had never been sent. The staff was rude when I called to request it. I had to call multiple times to get it sent and waited half an hour for something that was supposed to be quick and convenient. My appointment was 7/7, after waiting two weeks to be seen. I was supposed to have multiple referrals sent and was told it could take 7 to 10 days. I have called twice now, asking about the referrals. According to my insurance company, they were not received until 7/23. Sixteen days. Absolutely appalling and unacceptable. I am very disappointed in the delay in patient care I am now dealing with due to a lack of dilligence from some staff. When I spoke to the referral coordinator, she said they were waiting on insurance approval, which was a half truth. I was informed today the referrals had not been sent until two days ago. My insurance was prompt, the referrals department was not and gave me misleading information. I would not recommend this office to anyone who is in need of medical care that is at all timely. Dr. Allen is great, I just wish his referrals coordinator was honest."

"Dr. Allen and his staff are truly incredible. One of the most dedicated medical teams in Southern California. They are always kind, helpful, and pay very close attention to the details of their patients. With Dr. Allen, you are not a number, you are not "another file," you are treated like a family member. Dr. Allen has been my and my family's PCP for 15+ years, and the care in unrivaled. They are committed to personal attention and what health care is truly meant to be."