Carbon Health Urgent & Primary Care San Francisco - Civic Center

"They billed my partner for out-of-network services despite the employee explicitly confirming that the service was in-network when asked prior to the appointment. We asked that they review the bill and, to no surprise, they took months to look into and eventually charged our credit card for the balance regardless."

"AVOID AT ALL COST. First, Dr. alishba ata is NOT a MD she is a DO. But irrespective of that I have never met a doctor with such bad bedside manners. She will dismiss you, roll her eyes, and act like she is above you. And when your tests are negative, she won’t try and suggest other tests to figure out what’s wrong. Oh, and just to show you an example of her incompetence - she read my test wrong. Another doctor confirmed I had an infection. Not sure if it was laziness or incompetence but either way AVOID HER!"

"Had a great experience here. The outside surroundings aren’t great, but the facility itself is very clean and everyone there was extremely nice and welcoming. I have Aetna and they just billed my insurance which was super convenient. I was in and out within 30 mins. Positive experience all around"

"I don’t write negative reviews ever, but I had the absolute worst experience of my life here. I made an appointment, went in, then after sitting for 20 minutes got told my appointment shouldn’t have been made, was a glitch in their system, and I had to leave. They did this publicly, in front of others, and told me it was my fault. I was ashamed, embarrassed, and overall very upset. I left crying. DO NOT USE CARBON HEALTH"

"I recently visited this urgent care while battling the flu, and I must say, the care I received was excellent. The team made me feel comfortable, the wait was brief, and they treated me with respect. A truly nice group of people. Their Nursing assistance was phenomenal. What stood out were the thoughtful gestures like offering water and adjusting my chair for comfort during treatment, which made a significant difference when I was feeling terrible. The thorough examination by Katie, NP, clear communication, and these considerate touches further solidified my positive experience. It’s evident that they go the extra mile for their patients, making the overall service exceptional. Highly recommend this urgent care for their outstanding care and attention to detail."