North Bay Post Acute

"I cannot say enough about the exceptional care my grandma received. Every person I dealt with from the person who cleans the rooms to the CNA‘s to the nurses and to the administration, treated me with the upmost respect and were dedicated to my grandmothers well-being, and to the recovery of my grandma. Their attitudes were always cheerful, and they all went out of their way to make her stay comfortable. They were always there day or night to help my grandmother."

"What a poorly operated facility. The staff that I interacted with had zero empathy. Emergency or call buttons do not turn on the red light in hallway above some room doors. They said they would fix them 3 weeks ago. No solution given to patients for the meantime. They literally have to yell out towards the entrance of the room. Rounds to come check on patients happens maybe every 5 hours, maybe. Moral is low, they seem to be way understaffed. Just a very sad situation for the patients."

"The physical and life skills therapy is outstanding with a goal in getting people back into their homes when possible. My brother loved their food. The social worker helps out in a way that I have not witnessed before, outstanding and caring."

"If I could give this place and the staff from administration down to the CNA's a negative # of stars I would. This facility is terribly under understaffed. The staff allows the patients call lights go unanswered for up to an hour, sometimes longer. I personally observed patients yelling "please help me someone help". For over twenty minutes or more. I've heard staff members yelling at patients. Don't get me wrong there were a few good employees but no more then handful of employees that were good and you could see that they weren't just there for a paycheck, they actually cared and treated the patients with respect. I even had an charge nurse (RN) give me another patients medication to use on mom who was a patient there. In closing I just wanted to say "I wouldn't take a dead dog there for any kind of care. It is a GOD AWFUL PLACE"

"This place is horrible you cannot get ahold of your loved ones. They hang up on you every single time u call and that's even if they answer the phone. My mom caught covid in there and they will not let me talk to her they say she is not allowed to use the phone. They have no phones in the room they have no Wi-Fi . Essentially sounds like a prison to me...."