Petaluma Health Center Dental

"WORST DENTAL CARE EVER. ESPECIALLY SINCE IT IS FOR CHILDREN WHO SHOULD BE ABLE TO KEEP THEIR TEETH FOREVER. THAT WILL NOT HAPPEN HERE!! I TOOK MY GRANDDAUGHTER FOR A TEETH CLEANING. THEY DIDN'T EVEN FLOSS NOR EVEN HAVE HER SHOW THEM HOW SHE FLOSSES! TOTAL NEGLECT! KIDS NEED TO BE TAUGHT THIS AS A PART OF THEIR NORMAL DENTAL ROUTINE. IT JUST SICKENS ME THAT TIME IS MONEY FOR THIS PLACE AND THEY DONT SPEND AN EXTRA 10 MINUTES TO FLOSS THEIR TEETH OR ENSURE THAT THE CHILD KNOWS HOW AND IS DOING IT CORRECTLY. JUST HORRIBLE!!! MY DOG GETS A BETTER TEETH CLEANING AT THE VET'S OFFICE. SHAME ON YOU PETALUMA HEALTH CARE DENTAL!"

"Scheduling is a nightmare. There is never anything available and sometimes we have to wait a month or two before anything is available. Absolutely horrible. Appointments get rescheduled and cancelled without enough notice. Sometimes no notice. It’s awful especially when you take a day off for the scheduled appointment."

"This group cannot keep an appointment. And if by some miracle they do the doctors are 45min late. They have rescheduled both my daughter and my appointment up to three times. Each time being pushed out by months. The last appointment they just sent a text. Did not even bother to call."

"Terrible service, unfortunately the director don’t care much about patients. I wish low income people could have better options. :("

"What a waste of time ! And their phone line never worked in at least 1 year. Some of the dentists are so rude ! I had an okay a great experience last year with Dr. K (this lady was amazing, so kind, reassuring and really took care of my case), even if there was always a longer waiting time (which is understandable but not convenient when you work afterwards). But the organization overall was already pretty messy. But the 2 other times I came the 2 male dentist were so rude !! Not very clear on insurance (it seems like they only cover one of them ?) but anyway, not much understanding and just aggravating the situation which was already stressful enough. I was told by the previous dentist I saw there that I had to come back in the next 6 months, so they scheduled me. When I got there Dr J. literally tells me that I don't need to be here (again what a waste of time when I actually took some time off for this appointment because they scheduled me and he now asks me what I an doing here) and he tells me he can't do both checking and cleaning (which Dr K. was doing and scheduled me for 6 months afterward). From what I understood each provider has a different way of doing things but none of that is explained ahead. The fact that their phone line doesn't work is very unhelpful as well and nothing is explained clearly, especially when they scheduled me. Some of the receptionist are very kind and helpful, they try to explain clearly, while some are the opposite and just stay on their phone. I definitely wouldn't recommend them, this would avoid you so much stress !!"