Dignity Health Medical Group - Saint Francis/St. Mary's 2250 Hayes Street, San Francisco, CA 94117

"This hospital brand is so mismanaged! Something simple as paying your Bill is crazy difficult. They will of course assumed you're refusing to pay and report your bill to collection agency and accrue more fees. Dignity indeed!!!"

"WARNING! You will be overbilled and underserved! Do your best to avoid this hospital. I went for simple imaging. They processed me only to tell me they didnt have the technician to do the scan and that I could go to their sister hospital but it would be a long wait. The only service done was taking vitals and having the doctor tell me, we cant do anything without imaging. $2800 for this. Not only that but their systems are a mess and go in loops. AVOID AVOID AVOID"

"Indignity health. Reading reviews, I’ve gone through almost everything everyone else has. Waiting on telehealth several times and the Doctor never showed up and then had the nerve to say that they do office meetings at that time. You scheduled it! Waiting for the Doctor for 5 hours, 4 hours(a few times), always waiting for this lady. I’ve never not waited for her. She tells me “so many ppl need my help”. And I don’t? Don’t over book if you can’t handle the workload. Now I’ve moved across the country and have been trying to get my records for 11 months!! Records dept has never answered or called me back. This is not legal! Now my Doctor left this place so I can’t have my new Doctor request my records. I have serious health issues and desperately need my records. Also, they billed my insurance wrong for a biopsy and insurance refused it. So instead of billing it correctly and having insurance pay, they’re harassing me for 15k! Are you people serious?! And my recovery nurse was so cruel that my husband had to take her aside and have a talk. Please do not go here for any reason. UCSF is amazing, go there instead. Literally anywhere else."

"I don’t usually write reviews but in this case they are such a nightmare to deal with I felt I should warn others to avoid these people at all costs. Would give 0 stars if I could. The patient advocate team has been completely useless in resolving my billing disputes, taking weeks to get back to me and then completely becoming unresponsive. I also received a bill that seems to be double the estimate provided, and while I am still working to appeal this, the possibility of “over billing” seems very likely given the contrast to what I was told at the time of service. Do not use them for anything; they are more trouble than help."

"Would give zero stars if I could. Save yourself the effort and don’t even try. Not sure why I didn’t read the reviews before becoming a patient here. Desperation, I guess. I was experiencing insane fatigue and was able to schedule an appt with relative ease as I really needed to see a PCP. However, it was downhill from there. My appointment time was changed without my consent and then I didn’t get a follow-up message with the new time. Even getting to the clinic from the main garage I was told to park in was a pain due to construction. My visit with the physician herself was okay but getting bloodwork done after took approximately an hour, I was only able to get bloodwork results on my patient portal a week later after (especially since they sent the invite to the wrong email), I had to bug the office to get a call about the results from my doctor, and then struggled incredibly hard to reach anyone about a referral to a specialized clinic. Messaging through the app was ineffective and challenging and I was on hold several times with the clinic, unable to reach anyone. They even have their phone lines transferred to a general after hours nurse line who can’t even get ahold of the clinic during normal work hours. Moral of the story is that I will be looking for another provider."