EM ExtraMile,

130 West Foothill Parkway, Corona, CA 92882

"Ive been going here since I was 18 buying tobacco and since I turned 21 to buy beer. The same rude employee has always worked here. An older woman named Ruby. I work in customer service, so when I enter an establishment I make a point to be kind, smiley, and easy going. Thats why I never let the fact that she is always rude, and unhappy looking to see customers including me everytime I visit bother me. She obviously hates her job, and I have been there so I never let it bother me too much. If anything I let it make me chuckle that shes so unfriendly all the time, because it must be exhausting to be so unhappy at work all the time and deal with people you hate. Today I went in with my 32 year old boyfriend. His ID was expired since yesterday and he didnt know, so it has been expired for one day when she denied our tobacco purchase. I didnt bring mine, and went home to grab it. I didnt sweat it, shes unkind and always has been, thats what I get for shopping at the extramile on foothill. I went back about 30 minutes later on my own, and she refused to sell me the tobacco, but said shed make an exception for the liqour even though I had my valid ID. She said it was because my 32 year old boyfriend had come with me earlier. My question is, how long does she intend to bar me from liqour or tobacco sales because my boyfriends ID expired less than 24 hours ago? Its all nonsensical, and shes the rudest customer service representative I have ever met. I have been in customer service and liqour sales for 11 years, and the only explanation is the fact that she hates her job and hates customers. Ruby either needs to be trained again, or to get a new position where she isnt bothered by customers. Note: My boyfriend has bought liqour and tobacco from Ruby for at least a year and a half which is when he moved in with me abd he sees her every week, so she knows us both. She takes the “service” out of customer service, please retrain her."