Courtyard by Marriott Los Angeles Pasadena/Old Town

"I wish I could give 10 stars! The service is absolutely amazing here and the location and room were even better. We decided to stay an extra night and Tiffany took the best care of us! Jeanine checked us in early when we arrived and was phenomenal too. Everyone was so accommodating! Anytime we’re in Pasadena we are 100% staying here. My family and I have felt so at home❤️"

"The staff is exceptional, especially the manager, Tiffany. They know how to make sure guests are taken care of and appreciated by going the extra step. This newly renovated hotel is perfectly located in Old Pasadena. I would definitely recommend this hotel."

"Awesome location and great rooms. Very clean hotel. Staff is still friendly. I say still because I have been staying at this hotel for work while in Pasadena for over 12 years. This is what I would consider an upscale Courtyard. You wouldn't expect a courtyard to be so nice."

"For us it was all about the staff. We booked 2 rooms through an event planner for the Rose Bowl. The hotel is walking distance to the Rose Parade and the Rose Bowl Stadium/tailgate parties. Loved the fact that they proactively set us up with adjoining rooms. Also at check in, the staff was super helpful and cheerful... and our rooms were ready early. After a long flight, what a difference that makes! We found to-go food nearby and brought it back to eat on the large lobby table; the front desk staff found us extra napkins and some make-shift plates to help us better situate. Clearly not their core job but they happily went above and beyond. The hotel itself was under renovation, and was having some plumbing issues, but for us it wasn't a problem and the location and staff more than made up for any minor inconvenience. It's clear that post-renovation this Courtyard is going to be really amazing!"

"There are lots of bad reviews of this hotel related to the construction, of which there is no warning either on their website or when you call. I wish I had read them before I booked. The site is a nightmare and I would recommend you avoid it, especially because they are not discounting the room rate to compensate for all the inconvenience. Having said that, I stayed in a newly renovated room, which was clean and comfortable. However, the phone did not work, the TV was unreliable, and my refrigerator didn't work (the engineer discovered it was unplugged [who does that?]). Mostly I felt bad for the staff since they are the ones who have to deal with all the unhappy guests navigating their way through the (often unsafe) construction. Even the parking garage is a mess. But the staff is super friendly, patient, and kind. They all deserve raises."