K9 Loft 495 South Arroyo Parkway, Pasadena, CA 91105

"So I walk in ready to spend $1,000 for services for my babies. I walk up to the counter where 3 ppl are behind. One blonde older woman walks from behind the counter, crosses directly in front of me, and acts as if I’m not there. I made eye contact with at least 1 person sitting in their office, the 3 ppl at the counter, and 2 ppl who came from somewhere in the back. The WORST customer service I have EVER experienced in my life. I will definitely not trust them with my little ones."

"I will never board my dog here again, place smells terrible of urine and some chemical, when i brought my dog home he peed 3 times inside in one day, i came to the conclusion that he was to relieve him self in his private space because the workers did not take him out every hour like they told me numerous times. Before each drop off, i asked numerous times to give him his pillow and blanket and they did not do it, i understand now that it’s because they don’t want to deal with peed or soiled blankets, if they would have mentioned that since the beginning i would have looked for somewhere else to board him. For grooming also both my pups came home scared from the loud drying tube they stick in their cage. No wonder they are always available."

"We love this place! Our dog is always really happy coming and leaving there and everybody is so personable. They have little cards you fill out for how long of a coat you want and if you want nails trimmed, teeth brushed etc. and then they keep it on file. The groomer we've gotten is so nice and always comes out to greet her. I also love that they have a window through the wall where you can see the groomers working on the dogs and the doggos all seem really calm and happy. 10/10 recommend!"

"I love watching Sydney on the videocam and seeing the interaction with the staff and the dogs. It warms my heart to see how many dogs get scratches on the head and pats. The place is so clean and the dogs have plenty of fun. It's mesmerizing TV. They also do a great job of grooming."