Hopes Closet of Santa Cruz 2555-2557 Soquel Drive, Santa Cruz, CA 95065

"Unique and helpfull,amazing understanding and caring team."

"Kind people. Clean merchandise. Reasonable cost. Feel good about giving to the cause!"

"This is a wonderful consignment store but at times I have felt that I’ve contributed so much, hundreds of dollars worth of items, and have been treated rudely by one employee in particular when it comes to punch cards and reimbursements. She gave my punch card back to the wrong lady and when I said how many punches I had she questioned me as if I was exaggerating my discount level. The discount card stamp saved me a whopping $4 after contributing so much so her attitude felt so petty. Then I bought a baby Brezza that I was told was new and it didn’t work and the same employee very rudely told me in certain words tough luck and hurried me off the phone. I told myself to consider it a donation but I donate so much already that her behavior is making me rethink my energy spent here. In sum, don’t buy electronics that are expensive purchases because you won’t be reimbursed if something is wrong with them. Otherwise in general, I recommend Hope’s closet."

"I had bought many toys for my son here. This month I bought a kitchen I should pick up soon, but I got sick and for weeks I was not able to picking it up. I’m low income single mother so what we need is support. I got a voicemail form Shelly asking me to pick it up or she would consider as a donation. I got very angry because I’m recovering and she said in very mean way. I asked for my money back and she said no. So, where is really the help for low income families. I don’t think this is showing that kind of support."

"Great used clothing for kids, toys, everything. I found two vibrating bouncy seats for twin grandsons. Play music and have white noise. Great prices. Staff is great."