K9 LOFT

"My dog had his teeth cleaned but it wasn't as thorough as I hoped it would be. The outside surfaces of his teeth look clean but the chewing surfaces on his molars still have a lot of calculus that hasn't been removed. Don't get me wrong, I'm not super excited about having to put my dog under general anesthesia every time he needs his teeth cleaned but I think this is probably why people say non anesthesia cleanings won't cut it. Maybe this would be okay for maintenance cleanings but it doesn't look like it can replace cleanings done under the care of a vet."

"Tried to give this place a chance but will no longer be bringing my dog here. There's been multiple times where I've requested that my dog be fed during his daycare stay there and they've forgotten more than once. We only find out later because my dog has a tendency to eat fast and then throw up all his food if he hasn't been fed at his appropriate times. This has happened three times right after bringing him home from K9. If they can't accommodate this request that's fine, I can adjust his feeding schedule but don't lie and say you can or you did feed him and then call me back and say you did in fact not feed him. My last straw was the last time I went to pick him up and they did NOT put on his leash properly and he almost ran out the door. With no help from staff even through they looked embarrassed I was able to properly leash him. The staff doesn't care, are rude and overpriced. Don't come here"

"We took our dog here to get groomed. He is a Samoyed and their fur can’t be cut or trimmed so it’s awesome that he always comes out looking amazing. We absolutely love the affordable prices and that they require vaccination records before they groom your dog or board them."

"First time in and after a friendly and great experience with the staff prior, I was disappointed once I picked up my golden retriever from grooming. It looks like they tried shaving in parts and then cutting in others, making her coat uneven and obvious the person had no idea what they were doing. They also cut back all her flares, after requesting not too, and completely missed trimming around a paw. Lastly, added on the deshedding package and when we got home I had to brush her to remove a ton of undercoat that wasn’t even touched. Sadly, won’t recommend them for grooming."

"This place is terrible! Rude staff, they don’t care about the animals. They leave boarded dogs alone for 2 hours between shifts in the cages. And not ashamed to say this!! They never advised me that they are closing earlier on Saturday, called 10 min before closing and refused to help. When I was begging to not leave my dog alone because he has a bad separation anxiety, to give me 30 min to pick him up, Edward and Elsa told me ‘nothing we can do, we need to leave, someone will come in 2 hours’. Really K9 Loft??? Do you have hearts?? Leaving dog with anxiety alone with no supervision, without advising new customer ahead of time?? Also Edward told me ‘you can complain to a manager on Monday morning, I don’t care’ and hung up on me.. I’m writing this review knowing that my baby is crying and barking alone right now in a new place, I know how much he is suffering now.. I pray he will survive through this.. if I could imagine they would leave my anxious doggie alone, I would never set my foot into this place.. you are not humans!!! If you love your pet STAY AWAY FROM THIS BUSINESS!!!"