Fashion Joy 1230 San Fernando Road, San Fernando, CA 91340

"Horrible service!! Very rude owners & employees! Be 100% sure when you buy something because return policy is absurd. Better yet DO NOT GO THERE!!!!!!"

"This was my first time coming here, let me tell you Grace is the worst "manager" I've EVER encountered in the retail industry. I came in to shop for work attire, I spent almost $200. Grace was ringing me upnup and failed to mention if i didn't bring back the clothes with the price tags she wouldn't exchange. Now, mind you she's standing in front of the small sign that explains this, also only stating you have 6 days to exchange without any further NECESSARY INFORMATION. I come back within the time frame of 6 days, I'm being yelled at for not bringing in the price tags, and I had to ask Grace to lower her tone multiple times. But the issue continued. As a first time customer I apologize and let her know I wasn't aware of the policy and I didn't look at the receipt. Her excuse was they needed the SKU number in order to exchange, but they have the same shirts on the floor with the same SKU number on the receipt o brought in. I asked her if as a one time courtesy she can let me please exchange the clothes. Especially knowingly that I spent quite a bit of money and will then be stuck with clothes I wasn't happy with because of the fitting. Now, with this whole pandemic you are unable to try on clothes anymore thus saving you these type of issues. It's truly upsetting as a customer, let alone the first time being treated with such disrespect overall, and secondly that inconsideration these people have. Grace was very graceful ringing me up because I wasn't just buying one item, but multiple and maybe the biggest transaction of the day. As this is a small fashion store in a plaza. Especially since they just reopened. But when asking to just exchange, not even asking for a complete refund, I'm scolded, yelled at and even left talking to myself at one point. Will NEVER shop here again, and I'll be sure to inform those who recommended this store, what great disappointment this place really is. Even another customer came to say how disrespectful they were being with me and how absurd it is that they're not even trying to keep a customer happy. I have never encountered such appalling customer service in my life at a retail place."

"This place has nice clothing selection but the owner is rude to customers. When I ask her questions she responds with a bad attitude. The employees have always been nice & helpful. She appears unhappy about dealing with people in general."

"Ridiculous policies for returns and exchanges. Poor cashier was helpful and but the manager and owner does not have good customer service. She even raised her voice at the cashier who was only trying to help us out. Even if you get store credit you only have 7 days to spend it and then it’s expires! How is this okay if you already spend your money there?!"