Valley Pet Loss Center 189 Contractors Street, Livermore, CA 94551

"Appreciated the empathetic and professional team. The process and options were explained clearly and with sensitivity while we dealt with our grief. Never felt rushed or pressured. At all times they supported our family with compassion and generosity. And we will cherish the memorial pieces created."

"Super comforting and nice. We got the ashes pretty fast too. Loved it. 10/10 recommend"

"Couldn’t speak highly enough…. We lost our tortoise, Spud, and they were so thoughtful and comforting. They helped us with a community cremation and offered us such kind words. They took him minutes after I called."

"I woke up recently to find my bestfriend, kiwi (my bird), dead next to me. It was traumatic and it crushed me. I called valley pet loss center the morning of and they got me in a few hours later. They were all sweet and offered their sympathies. I forget the ladies name but the dark haired woman who makes the light fixtures was extra sympathetic. She talked to me about the birds she used to own and we exchanged stories. She made my heart warm talking to me about my pet. She even offered a light fixture in remembrance for kiwi. I got a clay paw, ink print, the light fixture, and of course kiwis ashes in a pretty wooden urn. I would recommend this place to anyone who is going through a similar situation. They’re all very kind and understanding. I will only use them from now on if any other pets pass (which hopefully they don’t for a long time!)"

"TL;DR: Valley Pet Loss went above and beyond when I called them because another crematorium forgot my appointment. If you want a professional, respectful, fully witnessed cremation in a clean and organized facility for your fur baby, I would highly recommend this place. On a Friday I knew I had to put my senior pug (Oscar) down, when I scheduled his at-home euthanasia for that Monday morning our vet recommended Valley Pet Loss for his cremation. I didn't listen and instead booked with a company in Tracy, which turned out to be a huge mistake. On Monday we showed up in Tracy with my dog's body in our arms and the company told us they didn't have our appointment on the books and couldn't take us that day. I was DEVASTATED. My best friend had just died and I had no idea what to do next. I called Valley Pet Loss on the way back home and Caroline answered the phone. I was already so upset that when she said they were booked up the next few days I practically hung up on her, and then a miracle happened... 5 minutes later she called back and asked if there was anything they could help with. I explained I was looking for a witnessed cremation as soon as possible that week. She got us scheduled for that Thursday morning and walked me through everything that was included. On Thursday we were able to witness Oscar's cremation from start to finish. The facility is in a light industrial area and the facility is well taken care of, professional, and welcoming. We were able to witness Oscar being placed in the kiln (with an ID tag), waited an hour, saw his remains come out, and even got to see his remains be processed to ash. We then got to walk his ashes to his memorial box and watch as he was placed in it. I know not everyone may not want to witness so much detail, but it was important to us and I'm grateful they allowed us when so many other places don't offer that. We saw how each step of the process was done with so much care and respect. Caroline didn't have to call me back that day but it feels like a miracle that she did. I was terrified I was going to have to drop Oscar's body off at a vet and get his ashes back weeks later. But instead I got to be with him during the last stages of his journey on this earth. I'll be forever grateful that a place like Valley Pet Loss exists. Thank you Caroline, Eric, and Cheryl"