VETCO Vaccination Clinic at PETCO 17919 Ventura Boulevard, Los Angeles, CA 91316

"Unfortunately I had a bad experience this past summer because they gave me the wrong flea medication—meds for a much bigger dog. I was really upset because it caused me a lot of trouble to return it as I couldn’t just go back to the store to return it. (It doesn’t work that way for the vet portion of the store.) My dog is 10 lbs and the flea meds I was given was for an 85+ lb dog. I eventually got my money back but I really feel they could have done more to compensate me since I had to call numerous times and go to the store numerous times to resolve it. They also could have communicated better to let me know in a timely matter that I would be refunded, as this was not done! Poor communication on their end and big waste of time and headache for me. The cost was about $69 for 3 month supply of Bravecto so I didn’t wanna lose the cash bc of their mistake! But again, they should have given me something for my time and headache if they had better customer service…I’m also really glad I didn’t give my dog the medication without reading the box. That would have been even worse. They were mostly nice at the store though. Better hope they don’t mess up your order! Check ahead before you leave!"

"Really convenient to book appointment online and fill out the paperwork. They're good about sending reminders. Most importantly the experience of the visit is really pleasurable. They are prompt and courteous and were really good in handling our dog. And the upshot is that one can browse in the store when waiting a few minutes for test results instead of sitting in a boring office!"