Banfield Pet Hospital

"Nice staff, both front desk and both of the vets. They’ve only taken the best care of my cat Frankie and all in a timely manner."

"I wanted to get my Lab, Momos' nails clipped before the holidays, a prescription refill and his weight taken. Luckily both staff and Momo were available at 2pm on the day I called. Momo lost over 3 lbs, yeah his diet was slowly working, and staff suggested some healthy snacks like zucchini, and celery. The vet checked Momo and refilled his thyroid prescription, so all our needs were met, efficiently, timely and the staff were very busy yet very helpful and courteous. What more could I ask for! Thank you Banfield Pet Hosp."

"Not only does this place have inconvenient hours, good luck trying to reach them during hours too. I can’t stress enough not a to take your dog here. For a month I’ve tried calling during hours to get info on my pet’s vaccination records and to schedule an appoint and I still haven’t been able to reach anyone here even after leaving messages. This place is a joke and a waste of time and money. I had to call the Thousand Oaks location just to get the info I needed. They also turned my extremely anxious dog away 3 separate times even with 3 of the staff helping. Yes he has behavioral issues and gets aggressive when he is taken from us and put in a crate for an hour (I asked to have him wait with me until he was ready to be seen and they wouldn’t give me back my dog?) but we’ve been going to different banfields for 5 years and have never been turned away. Mind you, we live 30min away and had to keep driving to and from just to have them reject us. FINALLY a vet offered to do the check up in the lobby which we’ve requested and they denied the last 3 times and he was fine. Got the check up done no problem. These people are not good with dogs with behavioral needs, and don’t care about your time. If I wasn’t in a contract that would cost me more money when I canceled I’d be done with this place."

"Their vet said that my cat was over weight that he should only be eating half cup of dry food, but when my cat’s weight dropped to where they considered as ideal weight, my cat started puking very frequently. Tried to schedule an appointment but nothing is available for months. Turned out, my cat’s puking was due to under feeding. They basically made my cat sick!"

"Traveling with a chronicly ill pet and realized needed a refill on his meds. Our vet in Alabama called this "vet" who refused to fill a script on any animal not under his care. Luckily a local pharmacy was NOT so difficult. I guess this vet has never had someone besides his own doctor call in a script for him."