Banfield Pet Hospital

"Friendly staff and very reasonable prices! Helps it's located inside a Pet Smart too."

"Horrible Hospital/ Insurance. We had Banfield since 2020 and the ONLY thing they told us was that my dog had Chronic Bronchitis, they also gave us a prescribed diet but NEVER once mentioned about his kidneys being unhealthy. We took my dog to a vet around my house and the doctor told us, that she is very considered about his kidneys and was wondering why Banfield never told us about it. The next day on August 1st, we took him back to the vet and his kidneys had gotten worse within accouple hours. He then passed away. They also do not allow you to go inside the room with your fur babies and somehow always charge you for every visit. The insurance doesn't cover much. Please take your pups somewhere else, if you can. Oh yeah, and there's also a FEE to cancel your insurance. ( I had to pay for my decease dogs insurance )"

"Zero stars for their wellness plan and lack of sensitivity. My Labrador passed away during the weekend and was told I had to call to cancel the wellness plan because it couldn't be done at the hospital. The front desk representative was courteous, but did not know Banfield's customer services hours and told me I could call that same day to cancel the plan (Saturday). I called and got a voicemail explaining that they only work form Monday to Friday. I called them again today Monday and agree to cancel my plan but had to charge me for another month. The next payment was due on March 19, so I asked them if they could prorate. I explained that it's not that I wanted to cancel the plan, but it was needed because my dog had passed away. Her response, "all cancellations are treated the same" so I had to pay for the whole month, otherwise I could have not cancel my plan and would keep being charged monthly."

"The chain of Banfield Hospitals are very well staffed and always polite. Their wellness plans are a little pricey, but I am confident they are worth it. They did continue to charge me after my plan expired."

"They killed my best friend. He was diagnosed with a heart murmur in 2019 and they never told my wife and I about. So when my wife and I took him in on Saturday morning he then diagnosed with congestive heart failure. And then the vet told me that he wouldn't last the night. I took my little dog in to banfeild back in November and banfeild refused to see him for any kind of treatment. I then took him to a pet hospital for treatment and they refused to treat my best friend as well.. These pet hospitals and vets are nothing but all about money. So I will never have another pet , because I will never trust another vet or a pet hospital again."