LAASER Los Angeles Animal Specialty, Emergency & Rehabilitation

"I brought my dog in in March '24 as he was suddenly shaking his head and itching his ears non stop. We arrived at the clinic around 10PM. He was seen by about 10:30PM. I spoke to the doctor after an initial impression about next steps around 10:45PM. The doctor discussed the recommendation, and then the assistant went over the fees which I approved. He was treated for an ear infection and I was gone around midnight. All in all I was very happy with the service here. The staff were all kind and communicated well and were transparent about the pricing. I called other emergency vets in my area and some weren't even taking dogs that night as they were already full, so it was a huge relief to be seen and treated relatively quickly after hours."

"A very terrible experience. They will take you for all you’re worth. They will lie and say something is wrong with your pet to scare you into giving them money for things that aren’t needed. I took out a 10,000 dollar loan when I didn’t need to. I told them I didn’t have money, and it was like they didn’t care. It wasn’t until I had nothing left to give that they told me about some possible cheaper options. Or other places I could go. I’m sure some of the doctors here are good, I’m sure some of them love the animals they take care of. But this business took advantage of me when I was in a vulnerable state, sobbing over my pet. They kept her 24 hours while she was stable, left me in a waiting room for 5 hours, gave me an ultimatum “pay more or she might die.” Then, when I brought up the possibility euthanasia, Suddenly my pet was okay to leave. She had 60/40 chance, here’s some antibiotics. This has left a scar on my psyche. It’s caused major financial stress for my family. I love my cat, and I’m glad she’s okay. But this hospital is a business first. Do not come here unless you have extreme amounts of disposable income."

"I love my dog. Because I love my dog I will NEVER take them here again. It's not just that they care about money more than your animal, but if they can make more money off you they will butcher your animal and charge you an arm and a leg for it. Not only that, they charge $250 for a consultation that is just wrong. Shadiest vet I've ever been to."

"My pet had an emergency and we spent almost 2k on tests alone and they still didn’t give a straight answer to his condition or suggest treatment options. They suggested to do additional tests after the 2k spent, so we found an appointment with our primary vet and after one blood test they were able to figure out what was happening to him and they treated him for a fraction of the cost we spent at LAASER. It was really upsetting and I still feel kind of cheated. Our primary vet is Glendale Small Animal Hospital who are amazing."

"The attending vet and staff were kind and compassionate. I felt adequately informed of options and was given the space to say goodbye to our dear Oskar."