VCA Miller-Robertson Animal Hospital 8807 Melrose Avenue, Los Angeles, CA 90069

"The hospital is extremely busy and unfortunately that makes the experience very difficult and unpleasant. Just to refill a prescription be ready to call multiple times , put on hold with a long wait and wait another 24-48 hours to get the refill , they have an app that supposedly you can order a refill and they would tell you to use it but when you try it tells you to call! great doctors but they need more stuff at the front !"

"The vets are wonderful here, however the wait times are absurd. My appointment was at 4pm today with a vet tech for a blood draw. The tech came out at 4:26pm and told me it’d be an additional 30 minutes of my cat waiting in the back to have her blood drawn because they’re busy. I understand staffing shortages are affecting many businesses, but there needs to be transparency with the front staff assuring owners waiting that they’ll be seen shortly, and take a look at how patients are being scheduled to find a solution. My previous appointment was my two cats’ yearly checkup. It was a blood draw on both plus a rabies vaccine and an upper respiratory vaccine. In total that appointment took 1.5 hours from start to finish. It’s frustrating because basic checkups shouldn’t take this amount of time to complete. Please fix this, and train the front staff to show awareness and concern for people waiting on the bench long past their appointment times. We love our vet here, but are seriously considering switching since our time isn’t being respected."

"Honestly just had the best vet experience of my dogs life to date with this place! The entire staff is warm, kind, and welcoming- and helped my dog who is anxious about vets. Doctor Nunez was incredible and was able to successfully give my dog his shots when his last vet visit at a different hospital was unsuccessful and gave up due to his anxieties. This place is incredible and I am so excited to have such an amazing vet now where I feel so confident in the staff and hospital. Two very enthusiastic paws up"