Morgan Hill Breast Care Center at De Paul Health Center

"Had an awesome experience here. The lady at the front desk saved the day. My script wasn't sent to their center. I called to get my provider to send it and they wouldn't forward it to her. She made it work for me when she could have shrugged her shoulders and told me to go home. She called to center and intervened on my behalf. I wish I got her name because she made a bad day better. The actual study was well done too! Thank you!"

"First of all, I will say that the actual mammogram was fine. The technician was friendly and competent, the facility was nice, and I received the results within about a week. The big problem was with the billing department. Although I came in for a routine mammogram, which was scheduled well in advance, it was billed as an "urgent care mammogram," perhaps because they asked me to check in at the urgent care desk. Routine mammograms are covered 100% by my insurance, but urgent care is not covered at all. I had THREE different conference calls between myself, the billing department, and the insurance company; each of which took a tremendous amount of time to set up. All three times they assured me that they would send a corrected bill with a different code. Each time, I received the same bill. Finally, they sent it to a collection agency. Exhausted from arguing with them for a whole year, I gave up and paid it. I will not be going back."

"I was able to get an appointment in 1-day. There was no wait once I arrived. The staff was friendly and made me feel comfortable. The waiting area, changing room and imaging/exam room were lovely. I was in and out in 15-minutes. The test was not as uncomfortable as my ones in the past at other facilities because of the brand new machine. Thank you Morgan Hill BCC - I will be back next year!"

"Very rude staff. No information, long wait, no respect for patients. Very bad experience at this place. Either to do XRay is awful!!!"