Quest Diagnostics

"Great customer service from Jill the phlebotomist who did my blood work. Fast check in at the kiosk! Just scanned my ID and Insurance card underneath the tablet (had a convenient card holder to scan your cards easily) - make sure you have your confirmation code for your appointment to expedite the process. They say they take walk-ins but after reading all the 1 star reviews I decided to make an appointment ahead of time and my experience was smooth, fast and great thanks to Jill!! A warm greeting and being personable goes a long way, I greatly appreciated Jill’s awesome customer service!"

"I came at 7 am as I have difficulty when fasting. My appt was at 8:10 am. It is now 8 am and they have seen even walk ins before me even though I was the first person here and let them know my condition and appointment and checked in. I am in tears and have missed a work meeting also."

"First, my husband and I have always used Quest Diagnostics in Morgan Hill and have always been very satisfied with their services. This week I have to rate them a one start. My doctor wanted cultures taken so I stopped in and picked up the various containers, etc. I followed the instructions on the bags as there were no other instructions. The frozen sample I “assumed” was to be used if the culture was taken after hours. I was also told I did not need to make an appointment to drop off the samples but you do need to check in. That was fine. I am called to bring in my samples and find I didn’t bring a frozen sample so everything could not be completed. Again, I “assumed” the frozen sample was something that was taken after hours. Because I wasn’t provided instructions I didn’t do the procedure correctly. So, have to go home and wait to take another sample and freeze it. I do so and go back to quest for a 3rd day in a row and again check in but don’t make an appointment because the woman said I didn’t need one on the first day I was there. I waited 55 minutes with a frozen sample that was likely becoming unfrozen and the woman working at Quest said I should have made an appointment and so out of spite she made me wait and wait and wait. After 55 minutes I left. I will simply take the prescribed antibiotics and hope for the best. In the future I will choose another medial diagnostics even if it means going out of town. Very disturbing too that Quest is not efficiently staffing their office when you consider the number of appointments and walk-ins I saw in the 3 days!!"

"I had to make a fourth trip to this location as they kept claiming no order existed for my test. On top of that , they hire technicians with disagreeable behaviors. This last visit. I unfortunately had to deal with this butched up shameless misandrist. She was not only purposely unhelpful after informing her that this was my fourth visit there for the same test but she was rude about STILL wearing a mask but while holding finally my order from their system plus my ID, rudely required that I recite the doctors name even though it's a web based doctor and she has it in her hand! She then forced me to go through my phone to find the name or I would once again be refused service. I am just trying to be responsible and STAY on PREP to stop the transmission of AIDS and get hassled by a misandrist. They are improperly vetting their new hires undoubtedly."

"After reading the previous reviews I was somewhat concerned but my experience was great. I made an appointment, I went right in. The young woman at the desk was extremely helpful even though I had some insurance information issues, she also took my blood and was very kind. Even the two other women there were very pleasant. Nice appointment."