Capitola Surgery Center 2265 41st Avenue, Capitola, CA 95010

"an uncomfortable experience: the surgeon was over-booked (typical), so procedure didn't start until 3+ hours later...guess that often happens in places like this so was it more-or-less excusable, and not the fault of the Center. it was at checkout time when the poor treatment by one particular employee began, and to whom it was obviously more important to be out of there on-the-dot right at closing time than to be kind to a senior post-surgery patient who was desperately trying to connect with the very important ride home. she grew more and more impatient as the clock ticked away towards 5p/m managing to stress everyone out (especially apparently herself) to the point where she became outright RUDE. this kind of behavior towards a post-op patient is completely inexcusable. the rest of the staff at the center were friendly, professional and courteous, but would think twice about ever using this facility again since needles-to-say she left a LASTING impression. (have one other possible theory as to why she behaved in such an intolerable manner, but would rather keep that to myself at this point since I have no affirmation of it, and don't know the woman personally). either way, SHAME on her!"