Nguyen Trang D MD

"I have to put 1 star at least or it will not take the review, but this place and staff have been awful to deal with, terrible response times, processes, terrible customer service and tons of attitudes. Was stuck with them for a bit until I am able to change PCP, but they need a full makeover people wise."

"All the bad reviews about Dr. Trang Jaqueline D Nguyen on Yelp are absolutely true! The staff is the rudest I've ever experienced. A woman, named Ashley Kleefman, who claims to be "medical assistant and office manager", told me I was talking "nonsense" when I asked her why she didn't call me back as she promised two days ago. Then she disappeared in the middle of scheduling an appointment. Her rudeness exceeds my imagination. She should not work in a medical environment, or any environment demanding interactions with human beings. The worst of worst! I don't know what kind of patients they are dealing with, healthy people I think, because first you will spend a few days keeping calling them, and on a lucky day somebody may pick up the phone and let you wait for the doctor to review the message and then wait a few more days for confirmation. If the date and time work for you, great, if not, you need to do it all over again. Terrible enough just to schedule an appointment. Would you feel safe in such people's hands? I absolutely don't. FOLLOWUP: I called the office 10 times, with all calls unanswered, except one time, Ashley recognized my voice and hung up the phone. Then I complained to the insurance about all the frustration and the bad attitude. Within an hour, she called me back, trying to explain why she did not reply to my call. So next time, remember to report their bad behavior to insurance! Obviously, they care more about insurance than patients!"

"They open Saturday by appointment"