Rancho Physical Therapy

"office staff is terribly unprofessional and have been for many years...the manager is to blame, the all follow her rude rude lead. the therapists I have no opinion other then they do not follow doctors order, they decide what they want to do for your therapy which if a fraud to your insurance."

"When my surgeon told me I would need PT after my “open” rotator cuff surgery on March 4th I reminded him that I had great success with Rancho PT after my Knee replacement, hip replacements X2, hand surgery and back issues. I had no interest in any other clinic. On March 21st I had my evaluation @ Brockton clinic. We set up 12 visits to start the next day Friday March 22nd. When I arrived yesterday everything proceeded as expected. The exercises were uncomfortable but tolerable. The assistant who helped me was kind and professional. After about an hour she suggested I had finished the proscribed work and that I would next have stimulation & heat before I was finished. They moved me to a table and Mr. Sergio Tejada came over. He immediately had me on my back & he wanted me to drop my affected arm flat onto the table. It was very painful & I told him so, he then added some pillows, that helped. Next instead of adding tens unit stimulation he started kneeling the tissue around my incision. The pain was intolerable & I cried out. He did not stop & simply added more pillows under that arm and started again I cried out again & thought I would pass out. He then asked if had taken pain meds. I told him I had taken Percoset 45 minutes before I got there. He wanted to start again & I screamed. He then had the assistant to put the tens on me with heat. I was in excruciating pain & wanted to get away. After some minutes I was assisted to my feet & I stumbled out to my wife’s car. I could still hardly speak. I am fearful of coming back on Tuesday unless I am assured that my pain is being acknowledged and taken into my treatments. I will not accept any further care from Mr. Tejada!"

"Things went great until I was 15 minutes late one morning. They took me in without telling me that I would lose the manual massage session without being able to make it up (which was annoying). Then, just when I thought I was lucky -- I was disappointed. The client ahead of me told the therapist (Sergio) that he could not stay for his manual massage so he left. Well, I thought this was great for me because I could slide into that slot and Sergio could give me my manual massage. WRONG. Instead of giving me the manual massage, Sergio waits about 15 minutes, then comes over to me and pulls a "power-trip saying that because I was 15 minutes late, he could not give me a manual massage. Well guess what, Sergio, your power-trip just got you FIRED!!"

"AN AMAZING STAFF!!! Felicity , Amy, Giselle, Tyler, Karina. And all the rest of the staff are amazing! The are professional, knowledgeable, compassionate, and helpful. I am already feeling stronger, more flexible, and confident I can meet my goals. THANKS to a fabulous team! I am grateful!"

"The people here are very friendly and even more helpful! I love coming here even if it is a pain to work out my knee. The workers make it a very pleasant experience from the front desk to the therapists!"