Fernando Escamilla: Allstate Insurance

"Terrible customer service from a male. I did not get his name, I wish I would have but he hung up on me before I could even get the chance to ask! I was calling for information regarding my policy with Allstate when I asked for clarification on the matter he responded with a snarky remark ‘what’s there more to clarify, it’s as I just said’ well that was the issue! I needed it to be repeated I did not understand and just needed more clarification. He made his comment and repeats himself. I let him know that’s what I needed to know so thank you maybe my choice of words were poor but I did not appreciate the way he addressed me. I just needed it to be repeated and his response was uncalled for. He just ended the call, I understand customers service could be a lot sometimes maybe taking a break after a hard call could be ideal to come back and better assist future customers. I am willing to modify my review because I was also helped shortly by a woman who did provide good service but our call was short due to myself not having the correct information to provide her. She was helpful and told me I could call back and they’re there to help. I was hoping for the same representative but all representatives should be representing the provider with the same conduct."

"There's no better way to deal your insurance needs."

"Rude male I requested a car insurance quote he said not writing car insurance policies at this time only life insurance and home insurance I asked him for a quote and he told me you are probably better staying with farmers insurance like im asking for a quote don’t worry about where I should stay he was probably busy texting on social media or really wanted to close the business which I don’t care if he doesn’t want to work maybe let someone else take the call this is terrible service i hope the company takes care of the personal issues with their employees"

"I have been an All-State client for more than 40 years. I know that it is not an Escamulla issue but the cell phone automated system was in need of a review. It was not a good experience at all. I did get to talk to a person from this All-State office and got the reason for my call taken care of. It is a concern that the phone option is so troublesome to use...in my case."

"This agent has been with me for 10 years now. I am always able to get fast answers to my questions, have updates as needed, and take the time to review my policies. They were here for me when I moved, and have called me when there was a chance to improve my rates or coverage so that I always have the best price as well as the right insurance. The people here are always helpful, polite, and available. If the office is closed, I normally get a reply to messages in less than 24 hours. Their roadside assistance program has been a lifesaver as well and unlike another company I used to have, the service is INCLUDED in my car policy free of charge, with better service!"