New U Therapy Center | Psychiatry & Ketamine Assisted Psychotherapy 25000 Avenue Stanford, Santa Clarita, CA 91355

"Seriously do not go here. Listen to these reviews. Not only did the doctor here prescribe something for me that was actually not ok for me to be taking while pregnant, their office continually charged my account for charges I did not incur. They took over $300 from me with the card they kept on file. I went back and forth with them for so long and fought with them on it. They agreed they could see the error but I couldn't get them to stop charging me or to reverse the charges and ultimately had to get a new card to get them to stop. It's been years now since I've been to this office and they STILL call me to try to collect MORE money from me. Don't. Go. Here. Find somewhere else."

"Our journey through relationship counseling was transformative. The counselor's expertise helped us rediscover the strengths in our marriage. The clinic's approach is refreshing, and we are grateful for the positive impact on our lives."

"DO NOT GO HERE UNLESS YOU ABSULTELY HAVE TO. I have a great therapist and my husband and I are also in couples therapy and it's going great. The office however is a nightmare! I saw other reviews and thought oh it might just be those difficult customers complaining but I am telling you. It is AWFUL. There is no communication within the office system. Billing dodges your calls and never call you back. I was lucky enough to get a credit on my account but when my next appointment came, they charged me TWICE for the same appointment even though I have a credit. When u asked what we can do about this, the person I was speaking to said "if it's ok with you I can leave a note so they don't charge you again". No refund was offered. I had to request it EVENTHOUGH it was their mistake. even then they said they will have to get it approved I will be lucky if it doesn't take weeks to get a call back. Believe the reviews. I am very close to leaving this service"

"Good luck getting past the online portal. They seem to avoid human interaction and prefer to communicate through text messages, which is odd considering they specialize in mental health treatment. You’d think they’d want to reduce isolation and screen time. After a few days of back and forth through text messages, no luck getting anywhere with a live person over the phone, and multiple requests for online forms to be completed which asked for a lot of duplicate information, I finally gave up and just called my sons pediatrician for his prescription refill. I was able to schedule an appointment with a live person, no impersonal text messaging involved. I like to think I’m computer savvy and fairly patient, but the process made me feel neither."

"Overall, I would not recommend this practice. My provider was great. However, communication with the office and support for issues is incredibly inconsistent. Also, appointment policies are strict. My biggest complaint and issue is that I was left without a refill. They say that it's easy to submit a request online but that is not true. I submitted a refill online and it took DAYS to get a response even though I submitted the request online and left voicemails. When I finally got a call back, they told me they were unable to refill my prescription because my doctor went out of town for a month and they wouldn't refill my prescription until I met with a different doctor even though I had JUST met with my doctor. This was incredibly frustrating specifically because I had missed an appointment due to a family emergency and they were QUICK to charge my card on file $150 but getting a call for my prescription? Nope. Painfully slow even thought I had been a patient with them for a while. Also, yes, you will sign paperwork that each missed appointment is $150 and they are very strict with this policy; even if there are emergencies. Considering that they are a psychiatrict practice that deals with mental health, it is baffling how little compassion, flexibility, and support clients are provided. Clearly many of us will struggle with tasks because of our depression, anxiety, PTSD. New U definitely runs of a strict business model and you are simply a policy to them. If you are seriously struggling with mental health issues and need more communication, flexibility, this is not the place for you."