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Quest Diagnostics
24305 Town Center Drive, Santa Clarita, California 91355
About the Quest Diagnostics
Quest Diagnostics is a leading provider of diagnostic testing, information, and services. Located at 24305 Town Center Drive in Santa Clarita, California, this institution offers a wide range of health tests and screenings to help individuals and healthcare providers make informed decisions about their health. With state-of-the-art technology and a team of experienced professionals, Quest Diagnostics is committed to providing accurate and reliable results in a timely manner. Whether you need routine blood work, genetic testing, or specialized diagnostics, Quest Diagnostics is here to help you take control of your health and well-being.
Photos of Quest Diagnostics
24305 Town Center Dr Ste 140, Santa Clarita, CA 91355, United States
Opening hours of Quest Diagnostics
Monday:
07:30 - 16:00
Tuesday:
07:30 - 16:00
Wednesday:
07:30 - 16:00
Thursday:
07:30 - 16:00
Friday:
07:30 - 16:00
Saturday:
07:00 - 11:00
Sunday:
Closed
Reviews of Quest Diagnostics
"I scheduled my visit before hand by calling in the quest call center and they sent me link to sign in which made things so easy. Waited maybe 2min before I was called in. So fast. Everyone there before me was gone by the time I left. The phlebotomist (Vivian) was so sweet and gentle. I never felt the needed. My 10 year old went in after me and he said it was a painless experience also. Update: I did a walk in and again the process was fast. I was in and out within 10 min despite having a hand full of people ahead of me. However, I got a different phlebotomist that wasn’t very professional or gentle. The process was painful, I bled a lot and I was seriously injured. My arm turned purple and green for about two weeks and it hurt to move. I reported the incident and the manager called me to apologize. She sounded sincere and said she would reprimand and retrain the phlebotomist."
"My experience at this place exceeded expectations. The main phlebotomist showcased remarkable efficiency and speed, making the process seamless. I highly recommend scheduling an appointment to streamline your visit. While waiting, I observed some individuals on standby for a cancellation, and although the staff handled the situation admirably, the sheer volume of people led to some understandable frustration. The advice to make an appointment proved invaluable. My visit, clocking in at just 20 minutes, was a testament to the effectiveness of this approach. The staff, despite facing a considerable influx of visitors, demonstrated dedication and skill in managing the crowds. While witnessing the challenges faced by those without appointments, it reinforced the importance of planning ahead to ensure a smoother experience for everyone involved. Overall, the professionalism and efficiency of the main phlebotomist, combined with the recommendation to schedule an appointment, contributed to making my visit beyond great—a testament to the positive impact of thoughtful planning in a busy and vital healthcare setting."
"Waited 3 hours to be seen. Appointment visits were late but seen regardless even though sign said walkins will get priority to fill spots. I was dehydrated and hungry. I told doc at hospital of my experience and he was shocked how they treated walk-ins. Worst experience I ever had. I think the positive comments are fake. No one was happy at the clinic. The staff is rude. Choose another clinic."
"I took my mom this morning to get lab work done that was requested by her PCP for upcoming procedure and she checked in and was waiting almost an hour and a half just for nothing. 2 ladies asked my mom for her name and started looking in the list. All of sudden, they said your name is not here. My mom told them “I do have paperwork in my email and a text message confirmation code with appointment details, the 2 ladies said you need to check in again and make a new appointment and we can’t attend you. Horrible customer service. Rude employees and poorly run overall. Why work in the medical field if you are going to be rude to patients."
"If I could give it zero stars I would. The employee named Able has no customer service skills. He is rude and doesn’t explain the process to a patient. They are allowed walk ins however with no one in the office he wouldn’t take a patient and would say. “I don’t have time for this you need to make an appointment”. Where another employee was able to accommodate a clue within seconds. This is not the first time he did this. I be been there 3 times and it’s the same only with him. Everyone else seems nice and professional."
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