Safeway Pharmacy

"They were great until there was a profit to be made off of medications that have had unreasonable shortages. Now all of a sudden the pharmacist is trying to get "co-pays" that are not part of my insurance plan. When I refused and informed her of the "mistake" she refused my medications. Then when my husband went in he was able to get it from a different pharmacist with no problem. Plan on reporting this to my insurance and licensing."

"Literally one of the worst pharmacies I've ever used. Quick rundown why: 1. They filled one of my husband's RXs for a year and failed to run it under his insurance each time. Even though they had his current insurance on file. $13 a month vs the $0 it would have been under his insurance. Husband didn't know he had $0 copay. 2. I had a RX that I was unable to pick up on time, and they returned it to stock. However, they failed to reverse it off my insurance when they did this, which resulted in my insurance thinking it was too soon to fill when I attempted to call it in a week later. Because of that, I lost one of my refills and I had to pay for it out of pocket that month. 3. Deleted one of my RXs because they thought it was a duplicate. Nope. It was a higher strength of a medication that I was supposed to titrate up to. Instructions to put it on hold were included by my doctor and then verified by myself, but they just straight up deleted it. 4. Was given unsolicited medical advice by a pharmacy clerk. Anyone working in a medical field knows that this is a HUGE no-no, and is wildly unprofessional. They are not trained or credentialed to be giving medical advice. 5. My insurance only allows for a 30 day fill at a time. Not 60 days. Not 90 days. Only 30 days at a time. They attempted to run one of my RXs as a 60 day supply, and then we're confused why it was being rejected by my RX insurance. It took two weeks to sort this out because they couldn't give me a straight answer WHY it was being rejected. I kept being told "it's too soon" or "your insurance needs a prior auth" or "your insurance doesn't cover it anymore I guess". I was able to figure out what was going on by calling my insurance and spending an hour and a half on the phone with them. They were the ones who told me why it was being rejected. 6. At the same time as #5 above, they attempted to fill a different strength of the same medication. It obviously rejected. Again, they were confused about what was going on, and like I said above I was the one who had to sort it out. Aside from all of the above, they are surly and argumentative. Their excuse for the above issues was "well, we're always so busy" or "we're understaffed" or "we have staff rotated in here from other pharmacies". I don't care, that doesn't excuse any of the above. It would explain why it takes days to get a RX filled, but it does not explain any of the above. I've lost money, time, and multiple medications due to their carelessness. I should have had all my medications transferred from them a while ago."

"I called to prescribe an antibiotic over the phone for a patient who has a tooth infection, and the pharmacist refused to fill the prescription over the phone. She is requiring an online prescription only, even though I am away from my office and physically can not send the Rx. I called another pharmacy and they were happy to fill it for me."

"So for a year my medication has been a weekly hassle, but every time there was a problem, wether it be from the doctor or lab test. Abdul (forgive the spelling) took time out of his day to fix it and has saved me any times. The whole staff has been good as well. Wether it be kindness or friendliness. Thanks you Abdul and crew!"

"I pick up perscriptioms at this pharmacy sometimes twice a month, and have for the past 16yrs ,Both Jenny and Dr Woo have always been quick to cater to what ever my pharmacy needs would be at any given time,And i am appreciative of there fast and courteous service even when it is obivous that they are very busy filling countless perscripition s, This pharmacy is the best in the cameron park area when it comes to customer care .thus i,give them a Five."