Best Friends Veterinary Hospital

"I was referred to Best Friends by my neighbor. I'm so glad we came here. Dr. Rollason is the best. He's compassionate, caring, takes time to explain everything in lamens terms. He consistently gives us options and doesn't recommend unnecessary procedures. The staff has always been friendly and caring. Lifelong vet :)"

"I don't know what's typical around here, but I went there for a cat's ear infection and was charged $500. I suspect there are more affordable vets in the area. I will keep looking."

"Used to be a great place to take our pets. Under new ownership and it free reeeeeally shows, in the worst possible ways. The actual veterinarian is still great, but the majority of you and your pet's interactions are with the rest of the system in place here. Not worth it. Really disappointed to have to look elsewhere for care, because I used to feel good coming here."

"I am deeply disappointed with my recent experience at the Best Veterinary Clinic. I have been a loyal customer for years, and when my dog had an issue with his left leg, I rushed him in for an emergency visit, for which I paid a hefty $800, including X-rays. However, my frustration began when the X-ray report came back, and the clinic essentially told me, "The Xray is normal so we don't know what's wrong with your dog." During this time, my dog was in severe distress, crying incessantly, refusing to eat or drink, and trembling with pain. It was heart-wrenching to see him suffer like this. When I called the clinic again to express my concerns and inform them that my dog was still in a terrible condition, the person on the phone displayed a complete lack of empathy and essentially repeated, "We don't know what's wrong; take him to an emergency clinic." They never called me back or followed up on how my dog was doing. As a loyal customer, I expected better treatment and a more caring approach in such a critical situation. It was clear to me that this clinic was unable or unwilling to provide the help my beloved pet needed. In desperation, I sought a second opinion from another veterinarian, and to my astonishment, they promptly identified a spike in my dog's paw. I am not someone who readily writes negative reviews, but this situation left me with no choice."

"We have been taking our pup here since we got her and we love it. The staff is always so helpful and nice whenever we call. We currently are with Dr. Rollasom and he's amazing! There is great availability for appointments and super easy to call and schedule for them. We have a Shiba who's notoriously difficult at the vet, and they do so well with her everytime."