Hampton Inn & Suites San Diego/Poway

"Second time staying here - still highly recommend. The staff is exceptionally friendly and service-oriented. The rooms are clean and comfortable. Had a third floor room (room 323 - two Q beds and a sleeper sofa) with a view of the pool and jacuzzi directly below. Noise was no issue. Tasty breakfast - eggs, sausage, waffles, yogurt, fruit, cereal, oatmeal, juice, coffee, etc.). They even had a conference-type room set up for free movie night - movies, games and popcorn."

"First of all, I rarely write reviews unless it's for a very positive or negative experience. Luckily here, it was a very positive one. I was here with my son for a local Ice Hockey tournament at Poway Ice Center - which was very close by. I'm a Hilton Diamond member - usually that doesn't mean much especially at a Hampton Inn. But there were 2 huge benefits for me at this stay. First, they gave me an upgraded "suite" room - which helped tremendously where quite a few of the kids in our team could gather and enjoy some time together. It wasn't a separate sleeping vs living room - just 1 big space - but still quite good. Second, they gave me a 4:00pm late checkout! This helped a lot since my son could come back and take a shower after his hockey game on the last day before the late night flight. Some other positives - I really liked the room layout (my suite) - which had a separate bar sink and microwave in the room. I heard that all the normal 2-queen rooms also have the microwave too (the single king ones don't). The pool was nice and heated. And the breakfast was a decent selection. Lastly - this is something I've never seen at any other hotels - as I walked through the lobby once - I saw a bunch of hotel workers having a meeting and talking about the importance of customer service - it fit quite nicely with the overall experience I had (the upgraded room and late checkout). So appreciate that."

"2nd time I stay at this hotel for a work trip. The staff are super friendly and check-in always goes smooth. The room is big and it’s a very quiet hotel. The lobby is a great space to hang out with a group or just relax by yourself. Overall great experience!"

"The stay was just ok. This Hampton Inn is not as good as all of the others we stayed in. The walls are thin so we were kept awake by snoring in the room next to ours. The pillows were kind of flat and we would have liked more cushion in them or more of them to stack up. The exhaust fan in the bathroom doesn't seem to effectively remove humidity so towels don't dry when hanged so we always had to ask for more towels from cleaning people, especially since daily maid service wasn't provided for a longer stay. The management charges $10 per night per car for parking and they said it is because it is customary for hotels in the area. I called several nearby hotels and none of them charge for parking. The only other Hampton Inn that we encountered that charged for parking was in downtown New York City so we believe the parking fee is not justifiable for this type of location. Even high tourism beach locations we stayed at didn't have parking charges. The breakfast lady was an exceptionally hard working person....but there was a disappointment that there was no sweet cereal for our kids. I saw most of these issues in previous complaints so I suppose this review will be ignored. The 24 hour hot coffee was often cold and there was usually no dark roast coffee available. The front desk ladies were very nice and polite. The hotel is in an out of the way very quiet location in an office park so not the typical Freeway location and not close to restaurants."

"Excellent service at this exceptionally maintained hotel with modern decor. We booked the meeting space for a company event and communication could not have been better. The Sales Director, Jennifer, the check in attendants, the breakfast staff all went above and beyond. The room was spacious and extremely clean. Our company will be back ! Thank you all."