Vetco

"I love Dr. Elliott and her techs. But the Saturday team must be the B team. Called 3 times to confirm picking up meds for my pet's UTI, which I was informed the Friday before. I let the vet know Friday I will be in Saturday for the meds. Called two times that morning that I would be there and then received a text confirming the time to come in. I get there no one is at the front desk. Press the button, wait five minutes and someone comes out. I let them know what and my pets name. They take 10 minutes and come back and said they are all out of meds and I would need to fill it at Costco. I was upset and asked why I was not told this when I confirmed. Anyway I let them know I would take the prescription and 10.minutes later he comes back out and says the doctor can not write a prescription because this dea number does not match. I did lose it here. they did not have any solution and I did yell. I regret that but 3 calls and they like not have told me that? I was told to leave and I scheduled a same day visit at another vet and have to run all the tests again. Pissed to say the least"

"Extremely rude store manager. I took my dog to our appointment at 10:15. I waited for 45 mins until a lady came in. She touched and played with my dog. She asked if I have any complaints and I said no. Afterwards the lady came in with a almost $300 quote with the shots for my dog. I was already upset from the long wait. I refused the service. Then the store manager came and told me even I don’t want anything I need to pay$70 for the visit, even the lady just came in for 3 mins. It’s ridiculous and I am very upset. The manager was extremely rude."

"Terrible staff, no knowledge at all. Follow up skills are unreal when they need you to confirm your first FULL name,and a shortened named won't do. Also, they told me they aren't a full service vet so I just to take a stool sample to another one down the street. Then I get told whoever I spoke to was wrong. Just don't bring your pet here unless you love being frustrated . Updated, since they changed their business name I'm adding the other review too...Called for a vaccine appt 3 days later, got confirmation call the next day, then got confirmation texts; they have overconfirmed a vaccine appt to the Nth degree. Worst part is this - on the first call for confirmation they ask every possible question, just to confirm the appointment. When I gave my full first name, apparently I couldn't be found in the appointment bc it is my shortened first name. I told the person after 5 minutes "I'll just create a new appt or profile bc how is it missing".. It wasn't. Why does my vaccine appt need my EXACT first name just to confirm? Ridiculous"

"Great to get your pet it's shots"