Oak Glen Animal Hospital

"I made a same day appointment and brought my cat to this facility. We were told to pay $96 up front for the doctor to look at the cat. After waiting over an hour my husband and I were asked to leave our cat there, and the doctor would get to it as soon as possible. When we received no phone call by the end of the day we went back to Oak Glen Animal hospital. Apparently the doctor was unable to “get to” our cat, but to make an appointment for Monday. This was late on Saturday. I made an appointment at a different pet hospital, and was able to be seen right away.. On Monday I asked for my $96 back for the vet NOT looking at our cat. The receptionist said that it was past the 24 hour policy. I told her 24 hours would have been on Sunday and you were closed on Sunday. She then told me to call back tomorrow, which is Tuesday and I did. I spoke to the same receptionist who told me that Oak Glen Animal Hospital is a corporation owned by a company called “Pet Vet” and they have an office manager who deals with these kind of situations,” and that I had to wait for her to come in to the office to handle it. She did not know when she was coming into the office and could not reach her on my behalf. I thought it was pretty shady when I was asked for the $96 office visit upfront, before we even saw the vet, and now I know why! This is a very unethical practice, and anyone taking their animal here should be aware! I’m going to report this company to the Better Business Bureau, any other fair business practice I can. How is this even legal? SO BASICALLY I GAVE THIS CLINIC $96 FOR NO SERVICES!!!"

"We recently had to put my dear cat of 18 years to sleep, they were able to fit us in very timely. The staff and Doctor were incredibly kind and sympathetic to myself and family, but most importantly our cat. Lovely clean facility and caring and knowledgeable staff. Thank you everyone to Oak Glen Animal hospital, we truly appreciate the compassion and kindness of your staff."

"I had initially hoped to give this place a higher rating because I believe the dog received adequate treatment. However, I was disappointed by the fact that the initial and follow-up check-ups were never conducted in front of us. As animals cannot speak for themselves, I was seeking exceptional treatment rather than just good treatment. Furthermore, they also forgot about us in the room for a few hours, which added to my overall dissatisfaction."

"We had to say goodbye to my best friend Venti recently. He had declined rapidly and wasn't strong enough for a last trip to our beloved long time vet back in Chino, where we used to live. We are new to the area and I was grateful Oak Glen was able to fit us in same day so he did not have to suffer. I usually don't leave reviews but the overall rating for this compassionate and kind veterinarian and her office seems inaccurate so I felt I should offer my experience for the community to consider when trying to find care for their loved ones. Love you forever, Vent."