Banfield Pet Hospital 2350 South Azusa Avenue, West Covina, CA 91792

"Good place my dog is happy"

"This pet hospital and Banfield practices outright fraud. Throughout the last year, every time I have made an appointment has canceled said appointment at the end of the day the day before the appointment. They then attempt to "make up" by scheduling appointments online without consulting me on days that I cannot be there. This is deliberate and unethical behavior designed not provide me with services that I have purchased with my pet insurance. Crooks."

"I just rated this but this is a picture of my Benji who is in pet heaven now. And Banfield helped me make a tough decision and he’s no longer in pain."

"Every single time I'm in line waiting to be called, they never acknowledge me. The other day I had an appt at 11am, got there 10 minutes before, got in line and the blonde lady was helping someone and she finished helping them and she went to the back and never said anything to me. I kept waiting for her to come out and she never came back out. Then I moved to the other line and waited about 20 min until I was helped. The place is great for pets but the girls in the front are horrible with customer service."

"Took my dog here for a cough. He was prescribed 3 medications and was told to check back after 24 hrs of medication. After 24 hrs he stopped eating and drinking, his breathing became very labored. I took him first thing in the morning at 7. They first told me dr wouldn't be in till 8, told them I'd wait , then they said Dr wouldn't be in until 9. They wouldn't check him in. They wanted me to take him elsewhere. I knew he wasn't doing well, but instead of trying to help him. They didn't want me to stay. Made me call around for emergency vet, and find another location. They had no trouble charging me over $1000 for first visit, but when I really needed help, they did not help at all. I will never trust Banfield with my dogs ever again. They made one of the worst days of my life, even harder. They truly did not care."