Signal Hill Pet Hospital

"Dr.Boctor and the rest of his staff are so passionate, kind and super helpful. Never afraid to answer my endless anxious pet questions. LOL prices are super affordable as well"

"I have had nothing but bad experiences with this veterinarians office. It is a long and tiresome story but the bottom line is they were extremely inattentive and for some reason refused to give the names of medications they gave to my cat to another vet. The prices are ok, but don’t expect quality or compassion. Both doctors there seem to behave like robots towards animals, which is already a huge red flag. The staff is a little better but not by much; they don’t seem to care very much about the health of your furry family members and they straight up ignored me when I stood at the counter to ask a question. I will never take my pets there again"

"They take good care of our cats. Yes, lab tests are expensive. But if they fix your sick cats, and they fixed three of ours, then it is worth it. Sometimes the cats forget that they used to like going to the vet."

"Very reasonable prices compared to other vets in the area. Staff is courteous and caring. You may have to wait a bit of you're a walk-in. They treated my cat Socks really well, gave vaccines, and did FIV test. He had to be boarded for nearly a week (due to fumigation of my apartment), and everyone treated him like a VIP -- he got lots of attention! Thanks Signal Hill staff, we appreciate all your work!"

"What a nightmare. The vet called and told me our kitty had diabetes. It was a mistake. There was a mixup. Someone else's cat was not treated immediately, and our cat could have been killed if treated immediately with insulin. This could have been easily prevented if they were more organized, more systematic in their paper trail, but the doctor was handed someone else's lab results with my phone number on it. The doc did not use the pet's name, or my name, during the call. I was in shock and didn't notice this until later. People, always ask if they are talking about your pet! I asked her to hold off on insulin treatment because we had already discussed that if our 11yo cat had a chronic disease that requires expensive treatment for the rest of her life, we would sadly have to say goodbye and put her to sleep. This means that someone else's pet did not receive treatment immediately for ketoacidosis. I don't know what happened to Zeus, the other cat. If the doc had said, :"Zeus has diabetes" instead of "your kitty has diabetes", then of course the mistake would have been known immediately. Mistakes happen, I get it. I sympathize with being understaffed and overworked. I get it. They're very busy, trying to help a lot of families who love animals. But it is not just that. They are disorganized. They do not have sound business habits. You should use the pet's name when you deliver a diagnoses. You should call back when you have left someone on hold and they get disconnected. You should have a way to know who called. You should check voicemail left in the early evening, telling the doctor that you think the kitty has garlic poisoning. I called again first thing in the morning and asked them to tell the doctor that immediately because it can be deadly. Hours later when I got in to speak in person with the doctor, she still had not received that message. The only good thing I can report is that the doctor had the decency to keep our kitty another night for hydration and observation, and not charge more. I paid $800 for this nightmare. I am still shaken by this experience and feel compelled to inform the community. Thankfully, our cat does not have any chronic illness. She had an acute case of irritated bowels caused by sharing my trout dinner with her."