Banfield Pet Hospital 4730 Elk Grove Boulevard, Elk Grove, CA 95758

"Working on establishing a vet for dog. Set appointment and arrive early understanding how busy businesses are. I'm told that they can't checking me in because I'm early. Come the time of appointment they tell me that they can't check me in because vet went to lunch. What is the point of appointments? Then they tell me maybe they can get me in an hour but have have other appointments. What kind of professionalism is this? So far, not impressed. Not sure I'm going to even consider doing business here."

"I am NOT one to go on google and write reviews, probably left a total of 5 throughout my life. But this needs to be said. Paid premium dollar to have our cat spayed at this location. The first time, the hospital didn't have the medication to give the cat for her spay. They notified me the DAY BEFORE leading up to her appointment. Two weeks later, scheduled again, took a day off work again, they notify me 30 minutes before the appointment that there is a "leak" in their surgery suite and that they can not perform the surgery. Banfield is a multi million dollar operation. I have never seen anything like this before. I told the lady we already gave the cat the prescribed anxiety medication, the response..."we can prescribe more medication." The only room in this whole hospital that happened to have a leak is the surgery room? And some bow last time the medication required to perform the surgery ran out???? Yeah no, save your pets and go somewhere else, this place has red flags all over. Horrible. Zero regard for people's schedules. After requesting a refund of all the money we have spent and the full plan we signed up with, the response "OK, I'll talk to my manager" and hang up. This place is a joke. Read the other reviews. It's not just one person. And it's a different reason every time. No regards for other people's schedules or accommodations, just cancelling appointments left and right."

"Front desk staff is super unprofessional. They never answer the phones. I’m not sure if they don’t have a consisten vet at this location but they constantly are canceling appointments because a doctor isn’t in and the front desk won’t call you to let you know your appointment has been canceled. The vet techs and doctors have always been kind but Banfield and their wellness plans are pointless if you can’t get an appointment to be seen."

"I have been taking my furry friends to Banfield for the last 4 years. I've had nothing but great experience every time I go there. My dogs just like any other pet don't like it so much but the friendly staff and Dr's make sure that they are comfortable and they do everything to keep them calm during their visit. Great place and friendly staff."

"My dog had glaucoma in his right eye. The vet determined it needed to be removed. I tortured myself watching pet eye removal surgery videos. I was expecting his to look raw and beat up. They were so careful with the hair removal and the soft tissue. He looks great and is feeling great thanks to banfield and their lovely surgeon lady. She impressed me so much with her knowledge and great attitude towards her job. They wont give handouts, but rather helpful organizations that can assist in emergency situations. They accept carecredit which really came in handy. I'd recommend them. You get what you pay for:)"