VCA PetCare East Veterinary Hospital

"Took my daughter's cat to the Emergency for the first time since he had an abcess. Called to see if walk-in was available, since one of the locations Emergency hours was not available. Staff was friendly and welcoming. Vet was transparent about the pricing and provided treatment plan. They provided a follow up and a status and excellent service. Overall good experience."

"This is not our primary vet, but we had to make an emergency visit today when our 5 month old puppy hurt his leg. The staff was thoughtful, empathetic and made every effort to see us as quickly as possible. They estimated a wait of several hours (which I understand that more severe emergencies occur and take precedent) and was gratefully surprised when they were ready for us in 30-45 minutes. The techs and doctor were fantastic to work with, very thorough and didn’t use the opportunity to upsell because they could. I’m appreciative of the team at PetCare for making a scary time much easier on me."

"I cannot say enough good things about my experience with this vet clinic! They saved my dogs life, and this isn’t the first time. Back in 2018 my dog endured intense heat stroke and was hanging on a thread as far as living goes- they brought him back to life. Now recently, for the past two months I’ve noticed my dogs breathing was off. Besides his breathing there was no other outrageous symptoms but I’ve taken him to a couple different vets within the past 2 months maybe 4 times. Not ONE was able to diagnose him properly. One said his issues could be pain related from arthritis/old age.. one said possible THC poisoning from the dog park. Another said it could be heart related as he’s been diagnosed with a heart murmur a while ago, but a physical showed it wasn’t severe. It was up until Saturday that I took him in for a random out the blue distended abdomen that Dr. Simpson discovered a large mast tumor in his abdomen that she described as it growing for a long time- she was able to find it without x-rays, blood work or a professional ultrasound but I got all of this work done to confirm it which turned out to be true. Her patience, comfort and sympathy in dealing with my MAJOR shock and inability to process the idea of a tumor is forever to be cherished!! Yesterday he had surgery to remove the large mast tumor done by Dr. Sutton and come to find out there was also another mast tumor on the liver which wasn’t found by the ultrasound- she successfully and incredibly removed both tumors with such love and care, with the assistance of her team and Dr. Neal. The kindness, respect, patience and empathy I have received from each and every person from this hospital in all departments will always be held very dearly to my heart- I’m forever grateful for the services they provided for my dog in saving his life and I cannot thank them enough!!! I have been an emotional wreck all week in processing everything regarding my fur baby, and they have supported me throughout it all with such patience, reassurance and compassion- these guys are THEE best, the highest of quality in services, and I couldn’t recommend them any more."

"These people are some of the most compassionate and professional vets I’ve met. I went there because my cat wasn’t walking, but was wriggling around the floor, yowling in pain, and having trouble breathing. I called ahead and they said to bring him right away. Once I got there, they immediately whisked Charlie (my cat) away to be examined. I was led into a room where the vet gave me the bad news that he had lost use of his legs, had a heart disease that went undetected, a blood clot, and fluid in his lungs. Even if I had them do everything they could so I could take him home, his quality of life would have been awful and his life expectancy would’ve been maybe a year. The vet was calm, professional, and explained everything in precise detail for me. Answering any question I had, and didn’t judge me as I cried. Both the vet and I agreed to put him down. Once that decision was made, I was led into a separate room so I could say goodbye. The room itself was calming, had comfortable couches, and a serene atmosphere. You could tell it was for this very purpose. All the staff was attentive and respectful through the whole ordeal. It was so so hard to say goodbye. None of the staff rushed me. All of them were so understanding. When he finally crossed the rainbow bridge, the vet gave me more time for final goodbyes (once again never rushing). I can never thank them enough for trying to make the whole ordeal easier on me. I know it’s not easy for them either. I could tell the vet wanted to give me better news, to be able to give my baby boy the quality of life he had before. And just knowing he felt for me, empathized with me, helped me feel less alone in my decision. Thank you."